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Responsibilities:
- Answer members' calls, emails, and live chats regarding technical issues and product support.
- Meet daily qualitative and quantitative targets for service, productivity, and quality.
- Escalate priority issues and track resolutions through a ticket queue.
Qualifications:
- 1-3 years of relevant customer-focused experience with technical knowledge.
- Proficiency with Mac OS, Windows, and cloud platforms including GSuite, Salesforce, and AWS.
- Strong communication skills and ability to translate technical terms into simple language.
About Included Health:
- We are a healthcare company delivering integrated virtual care and navigation.
- Our mission is to raise the standard of healthcare for everyone.
- We offer care guidance, advocacy, and personalized virtual and in-person care.
Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We break down barriers to provide high-quality, personalized care for every person in every community.