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What you'll do:
- Investigate billing discrepancies and fraud like AIT and IRSF.
- Negotiate dispute resolutions end-to-end with customers and carriers.
- Build dashboards and analyze data to drive action.
Who you are:
- 8+ years in telecom ops, fraud ops, vendor management, or consulting.
- A sharp communicator and negotiator, data-oriented and tenacious.
- Skilled in Excel/Sheets, SQL/Looker, and project management.
What we offer:
- Competitive pay, generous time off, and parental/wellness leave.
- Healthcare, retirement savings, and equity grants.
- A remote-first culture with global inclusion.
Twilio
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first and values connection, global inclusion, and Twilio Magic culture.