Lead technical implementation of UCaaS and VoIP projects for clients.
Serve as technical escalation point and collaborate with teams.
Document client infrastructure and provide technical guidance to Sales and Engineering.
Our client is a US-based technology solutions provider offering IT services, cloud solutions, and communication technologies to businesses. The company values technical expertise and fosters a collaborative work environment.
Serve as customer-facing voice for Ooma Enterprise, providing high-quality customer service.
Project manage onboarding including provisioning, installation, and configuration.
Troubleshoot and resolve technical issues, liaising with internal teams to keep projects on schedule.
Ooma is a cloud-based communication company offering VoIP phone services and smart home security solutions. They foster a team-player culture with individual voice and provide competitive benefits.
Administer and maintain Zoom Phone and Zoom Workplace, including call queues, auto receptionists, IVR, and call routing.
Monitor telephony performance, troubleshoot issues, and provide actionable insights and reports to business leaders.
Ensure compliance with HIPAA, HITRUST, and internal policies while collaborating with IT, Training, and Analytics teams.
A healthcare-focused organization providing unified communications and telephony systems to support business operations. The company operates in a remote-first environment and emphasizes cross-functional collaboration, professional development, and meaningful impact.
Lead end-to-end voice installation projects for large-scale telecommunications systems.
Coordinate on-site teams and troubleshoot complex voice and network issues.
Mentor junior technicians and ensure high-quality, reliable implementations.
US Security & IT provides voice and telecommunications installation services, specializing in large-scale voice systems and VoIP infrastructure. The company fosters a collaborative culture focused on professional values, customer service, and quality delivery.
Administer, configure, and maintain enterprise service center and CCaaS platforms, including user provisioning, skills-based routing, and IVR workflows.
Provide daily production support and incident resolution for telephony, digital channels, call recordings, and platform access issues.
Partner with cross-functional teams to design and deploy telephony configurations, execute change management and UAT, and maintain technical documentation.
Equip is the leading virtual, evidence-based eating disorder treatment program ensuring access to treatment. Founded in 2019, Equip is fully virtual with a diverse, passionate team recognized as one of Time's most influential companies of 2023.
Build and configure DTMF IVR menus, call flows, and routing logic on Google CCAI Platform.
Integrate with CRM systems, virtual agents, and agent desktop components per specifications.
Develop test cases, support UAT, and maintain technical documentation and runbooks.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.
Resolve NOC tickets, inventory Avaya Aura components, and map to Security Service Packs.
Apply hardening and install Avaya Security Service Packs in maintenance windows with documented evidence.
Prepare remediation closeout documentation and coordinate with client and delivery teams.
Anovia provides telecommunications outsourcing, including technical support, helpdesk, and multilingual services to Fortune 500 clients. With 200+ professionals globally, it fosters a close-knit technical team focused on system reliability and continuous improvement.
Build and configure DTMF IVR menu trees and call flows on Google Cloud CCAIP using queue hierarchy and routing rules.
Integrate CRM connectors, virtual agent handoff, and CCAIP APIs while testing every menu path and supporting UAT.
Produce configuration documentation, call flow diagrams, and runbooks, following client change control and production processes.
Miratech is a global IT services and consulting company helping enterprises with digital transformation. With nearly 1,000 professionals across 25 countries, it is a values-driven organization known for a Relentless Performance culture and a 99% engagement success rate.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Support VCS system installation, transition, and sustainment, including site surveys and equipment deployment.
Assist with cutovers from legacy voice systems, testing of power/cabling/connectivity, and decommissioning.
Provide on-site customer support, maintain technical documentation, and escalate complex issues.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to protect the U.S. and its allies. It partners with essential government agencies and supports every branch of the armed forces, employing people who solve daunting challenges worldwide.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Provide first-level technical support to premium customers and corporate accounts via phone, chat, and email.
Diagnose and resolve connectivity issues involving internet, Wi-Fi, and telecommunications services, escalating complex incidents as needed.
Monitor SLAs, maintain accurate ticket documentation, and continuously improve service quality through training.
Our partner is a telecommunications company providing connectivity services to B2B and B2C customers. They foster a performance-oriented culture that values teamwork, continuous improvement, inclusion, and professional development.
Lead a specialized team of engineers and QA professionals in designing and deploying Full MVNO core systems.
Own architecture, signalling protocols, and compliance with telecom regulations across multiple markets.
Drive technical integrations with host operators and ensure reliable connectivity for global travelers.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company values diversity, equity, and inclusion, and operates in a remote-first international environment.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Provide advanced remote and on-site troubleshooting for network, telecom, cabling, and end-user device issues.
Act as deputy to the Field Operations Lead, coordinating technicians during incidents and installations.
Support 24/7 outage response, SEV 1/2 incidents, and disaster-recovery activities.
Computer World Services is an IT services company supporting large-scale government and DoD infrastructure programs. The company fosters an inclusive, equal-opportunity workplace and accommodates individuals with disabilities.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provides tier 1 phone support for clinical and technical questions from workforce members.
Manages incident lifecycle including logging, analyzing, resolving, and following up on application issues.
Performs advanced technical duties for enterprise system monitoring and computer operations.
Piedmont Healthcare is a healthcare system providing medical services to communities. The organization emphasizes a supportive culture focused on employee success, wellness, and comprehensive benefits.
Provide advanced technical support and manage complex customer issues for telecom cloud infrastructure.
Troubleshoot and resolve issues across Nokia Container Services, Kubernetes, OpenStack, and cloud-native network functions.
Lead critical incident management, escalations, and root cause analysis in a fully remote setting.
This is a partner company in the telecommunications sector, focused on cloud-native infrastructure and next-generation network technologies. They value technical expertise, cross-functional collaboration, and operational excellence, offering a fully remote contract environment.