Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Own onboarding and adoption for strategic customers, providing training and technical guidance.
Troubleshoot customer issues across the platform, assisting with configuration and integration.
Act as a trusted advisor, conducting QBRs and driving long-term success and expansion.
Tailscale makes secure networking effortless, enabling teams to safely connect people and devices anywhere. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Design, build, and operate production Kubernetes platforms, owning cluster architecture, networking, reliability, and security.
Troubleshoot complex infrastructure issues across Kubernetes, Linux, networking, and cloud environments, and improve observability and automation.
Take ownership of critical infrastructure initiatives, incident response, and mentorship while working autonomously in a remote-first environment.
Our partner is a technology company building and operating large-scale Kubernetes platforms and complex production infrastructure. It is a remote-first organization with a focus on autonomy, technical ownership, and collaboration across North America and Latin America.
Triage and resolve complex customer issues involving Chainguard Images using Docker, Kubernetes, GitHub, Helm, and Terraform.
Escalate to Engineering when needed, keep customers and SLAs happy, and communicate clearly across technical and non-technical audiences.
Document issues, guide customers to resolution, and participate in on-call rotation for after-hours and weekend support.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work.
Own the customer's first 30 days, driving from sales handoff to successful production deployment of NodeZero.
Diagnose and resolve implementation failures across cloud, networking, and security with root-cause analysis.
Collaborate with CS, Engineering, Product, and Sales while mentoring junior onboarding engineers.
Horizon3 is a fast-growing, remote cybersecurity company whose NodeZero platform delivers production-safe autonomous pentests to organizations of all sizes. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Provide hands-on technical support and troubleshooting for cloud workloads across AWS, Azure, and GCP, including incident response and root-cause analysis.
Manage Linux-based systems, containers, CI/CD pipelines, and automation using tools like Docker, Kubernetes, Python, and GitLab.
Engage directly with customers to ensure reliable, secure, and scalable cloud operations, supporting migrations and performance optimization.
The company delivers managed cloud infrastructure and support services across AWS, Azure, and Google Cloud Platform for enterprise clients. It is a distributed, remote-first organization with a collaborative, learning-focused culture.
Deliver top-tier customer support and become an expert in Docker technologies, resolving complex platform-level issues.
Engage with enterprise customers and cross-functional teams to drive resolution and feed insights back into support.
Create best-in-class help content, participate in on-call rotations, and leverage AI tools responsibly.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.
Own the observability, logging and alerting for Kubernetes clusters and critical workloads.
Build and maintain automation for lifecycle management of Kubernetes clusters.
Identify and root-fix reliability bottlenecks before they become incidents.
Wrapbook is an AI platform for production finance, built for feature films and TV, trusted by Netflix and Paramount. Backed by top investors, our team of over 350 employees uses AI to transform how finance teams work.
Own delivery of Honeycomb Private Cloud, including infrastructure, tooling, and operational processes for enterprise customers.
Partner with Field Engineering, Support, and Sales on PoCs, security reviews, access negotiations, and contract asks.
Grow and develop a small, senior team, remove single points of failure, and hire engineers as the product scales.
Honeycomb is an observability platform that helps engineering teams understand how their software behaves in production. The company has scaled past 200 employees, closed Series D funding, and maintains a culture that is talented, opinionated, passionate, fiercely inclusive, and responsible.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Own end-to-end customer onboardings, from sales handoff to operational readiness.
Build and maintain success plans that drive adoption, renewal, and expansion.
Engage with platform engineers and executives to translate platform adoption into measurable business outcomes.
vCluster Labs is the leading platform for AI infrastructure, providing a hyperscaler-like experience on GPU infrastructure for AI cloud providers and enterprises. It is a venture-backed startup with over 40 engineers and a remote-first culture, trusted by more than 50 AI clouds and Fortune 500 companies.
Coordinate and manage Major Incident process activities, including Sev1 and Sev2 incidents.
Communicate with internal and customer stakeholders on status, resolution, and success criteria.
Partner with Problem Management on RCA process and create Technical Action Plans.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is experiencing strong market momentum and is investing in its people as it expands.
Lead and develop a customer-focused technical support team, including Specialists and Technicians.
Oversee case management, KPIs, and knowledge base to ensure consistent and efficient service.
Collaborate with Product, Engineering, and Sales to turn customer feedback into improvements.
The company specializes in aquatic technology and equipment solutions, delivering customer-focused technical support. They value collaboration, continuous improvement, and a client-first mindset within a distributed team environment.
Collaborate with engineering, infrastructure, security, and operations teams to maintain reliable, scalable services.
Automate operational tasks, strengthen monitoring and observability, and manage production incidents.
Apply SRE principles and support a global B2B platform on a remote night-shift schedule.
A global B2B technology platform serving merchants and retailers worldwide. The company fosters a collaborative, fast-paced environment focused on reliability and continuous improvement.
Providing 3rd level application support for a mobile communication platform for corporate IoT devices
Analysing API related issues and executing SQL fixes through CI/CD pipelines
Managing assigned tickets and organizing virtual meetings with other departments and SW vendors
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services to large corporate customers across Europe. With over 5,300 employees in Hungary, the company is recognized as the country's most attractive employer and fosters a culture of innovation and continuous development.
Design and align customer requirements with effective cloud solutions and infrastructure capabilities.
Investigate, troubleshoot, and resolve complex cloud and compute issues while supporting reliability, security, and scalability.
Collaborate with engineering, product, sales, and operations teams to improve workflows, mentoring, and operational excellence.
The partner company provides global cloud operations, simplifying cloud infrastructure and helping businesses run reliably, securely, and at scale. It fosters a collaborative, service-oriented culture with distributed teams and a strong focus on technical growth.
Design and scale cloud-native infrastructure for a fast-growing bandwidth marketplace.
Lead platform reliability with deep expertise in Kubernetes, GCP, and container orchestration.
Drive infrastructure decisions across the full stack, from virtualization to production APIs.
Share is a venture-backed company building the marketplace for bandwidth, connecting internet capacity suppliers to businesses and individuals. The company is investor-backed with a high-ownership environment and a steep learning curve.
Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
Mentor junior engineers and enhance knowledge base and operational processes.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.