Aquatic Technical Support Manager

Role Overview:

• Lead a technical support function for aquatic technology and equipment solutions.
• Manage and develop a team of Customer Support Specialists and Technicians.

Key Responsibilities:

• Define KPIs, oversee case management, and build a technical knowledge base.
• Partner with Product, Engineering, and Sales to improve service and customer experience.

Requirements:

• At least 5 years of commercial aquatics experience and 3 years of management experience.
• Strong technical background, CRM knowledge, and excellent communication skills.

Benefits:

• Fully remote position within the United States.
• Compensation range of $80,000–$100,000 with occasional travel.