Voice Communications Specialist

Job Summary:

• This role is primarily a day-shift position, Monday through Friday, with hours anticipated between 8:00 a.m. and 5:00 p.m.
• The caregiver will answer inbound calls, provide information, and transfer callers using electronic directories and telecommunication equipment.

Responsibilities:

• Handle inbound calls for multiple locations and route callers to the appropriate destination within established metrics.
• Navigate the QGenda on-call system to identify providers and process on-call pages or phone calls with patient details.
• Assist patients with dialing instructions, placing calls, and answering routine questions, while performing data entry tasks.

Qualifications:

• High school diploma or equivalent GED required; no certifications required.
• Minimum of 1 year of call center or telephone operator experience, or 2 years of customer service experience; health care experience preferred.
• Solid understanding of networking/distributed computing concepts and messaging technology.

About Cleveland Clinic:

• Cleveland Clinic is a nonprofit multispecialty academic medical center founded in 1921, with a 6,500-bed health system and 19 hospitals.
• The organization includes more than 220 outpatient facilities and locations in the U.S. and internationally, employing over 70,800 people worldwide.