Customer Care Representative

About the Role:

• As a Customer Care Representative, you will be the frontline representative of MTM Health.
• You will handle inbound calls from members, clients, and facilities, ensuring exceptional service.
• Expect to manage 60-80 calls daily, with higher volumes on Mondays.

Responsibilities:

• Provide personalized attention to each caller, addressing their needs with care.
• Navigate computer systems efficiently to document interactions and resolve issues.
• Increase task complexity as your skills progress, contributing to team success.

Requirements:

• Must reside in Texas with reliable high-speed internet.
• Bring at least 1 year of call center experience and 6 months of customer service experience.
• Demonstrate basic typing and computer skills with excellent navigation abilities.

Benefits:

• Enjoy a comprehensive benefits package including health, dental, vision, and 401(k).
• Take advantage of paid time off, holiday pay, and a birthday holiday.
• Access career development programs and continuing education reimbursement.