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Key Responsibilities:
- Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
- Lead and deliver internal training sessions to ensure operational readiness for new and existing billing processes.
- Oversee migration from legacy billing tools to the Employer Portal, ensuring minimal disruption and clear communication.
Required Qualifications:
- 5+ years of experience in billing operations, revenue cycle management, or related field within healthcare or insurance.
- Demonstrated ability to lead process improvement initiatives and manage escalated issues.
- Strong analytical, communication, and training skills, with experience in UAT and systems migration.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Paid time off and retirement savings options.
- Wellness programs and other resources to support well-being.
CVS Health
CVS Health is a healthcare company focused on building a connected, convenient, and compassionate health experience. The company has a large team of passionate colleagues dedicated to innovation and accountability.