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$58,000–$65,000/yr
United States

  • Manage a portfolio of Food and Healthcare Assurance clients remotely, serving as the primary commercial contact from quoting to renewal.
  • Handle quoting, order processing, CRM data, renewals, and cross-selling across two business lines.
  • Build and maintain client relationships through structured contact plans, resolving issues, and driving revenue growth.

CRM MS Office Excel Communication Account Management

20 jobs similar to Customer Service Manager

Jobs ranked by similarity.

US

  • Serve as the primary point of contact for client service and sales, coordinating RFP submittal and customer onboarding.
  • Identify new opportunities, follow up on inbound leads, and manage accounts through quoting, orders, and invoices.
  • Support outside sales with bid preparation, lead management, and resolve client issues while tracking performance metrics.

Eurofins Scientific provides analytical testing services to make life safer and healthier. With over 50 laboratories and 40 service centers nationwide, it offers comprehensive environmental testing and values diversity, equity, and inclusion.

$90,000–$130,000/yr
US Unlimited PTO

  • Build and maintain strong client relationships, driving retention and program success.
  • Execute account management processes, resolve issues, and track deliverables.
  • Lead marketing campaigns, analyze data, and present ROI metrics to clients.

Foodsmart is the leading Foodcare platform in the US, delivering nutrition-driven healthcare at scale through personalized clinical care and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, we are a growing, mission-driven team focused on making nutritious food accessible and affordable for all.

US

  • Drive business development and revenue growth by generating pipeline through inbound inquiries, cold outreach, and targeted email campaigns.
  • Manage full-cycle sales from client discovery to closing, leveraging Eurofins' global network to deliver end-to-end solutions.
  • Retain and expand existing accounts by identifying upselling opportunities and leading periodic performance reviews with key clients.

Eurofins Scientific is an international life sciences company providing analytical testing services to ensure product safety and authenticity. With 55,000 employees across 900 laboratories in over 50 countries, they offer a unique range of testing for food, environment, pharmaceuticals, and cosmetics.

US

  • Manage and develop existing client accounts to ensure satisfaction and generate referrals and new business opportunities.
  • Oversee the entire RFP process from identification to submission and follow-up, while managing case study portfolios.
  • Achieve individual KPIs and targets quarterly and annually, while advising clients and negotiating contracts.

The Medicus Firm (TMF), part of M3USA, is a national healthcare recruitment firm focused on providing efficient and effective recruiting services to hospitals and healthcare employers nationwide. One of the largest physician recruitment companies in the US, TMF has won the Best of Staffing Client Satisfaction award nine times and fosters a collaborative, award-winning culture.

$77,000–$97,000/yr
US

  • Act as a trusted advisor and primary contact for assigned client relationships, driving adoption and value realization.
  • Own the client lifecycle from onboarding to renewal, collaborating cross-functionally to ensure satisfaction and growth.
  • Monitor client health, identify risks, and coordinate resources to mitigate issues and foster long-term success.

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is an equal opportunity employer focused on client success and inclusivity.

$58,000–$74,000/yr
US

  • Support day-to-day delivery of client projects, including timelines, status reports, meetings, and documentation.
  • Build positive client relationships and provide responsive, organized project support.
  • Collaborate with cross-functional teams to coordinate projects from briefing through delivery and track budgets and progress.

Nucleus Global is a global leader in the medical communications space with a portfolio of 90-plus clients across Europe, US, and APAC. It is part of the Inizio Medical group, offering a friendly and informal working environment with Friday socials, wellbeing weeks, and Town Hall events.

$55,000–$65,000/yr
US

  • Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
  • Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
  • Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.

Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.

Europe

  • Manage a portfolio of education sector customers across Europe, including universities and colleges.
  • Serve as the primary point of contact, ensuring customer satisfaction, retention, and growth.
  • Identify cross-sell and upsell opportunities, and coordinate with internal teams for service delivery.

Convera is a global leader in commercial payments, providing tech-led payment solutions to over 26,000 customers in more than 140 currencies and 200 countries. With a diverse team across 20+ countries, we foster a culture of inclusion and belonging.

$50,000–$70,000/yr
Global

  • Serve as a primary point of contact for assigned clients and manage day-to-day communication.
  • Build and maintain positive, professional relationships with clients.
  • Understand client needs and help identify appropriate CareerSwift solutions.

CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. They are a growing team with a collaborative and supportive culture.

UK

  • Deliver exceptional service to existing clients as the key point of contact for a large UK retailer.
  • Manage client workload and liaise with internal technical and sales teams to meet service level agreements.
  • Obtain work forecasts and oversee project management to coordinate incoming work.

SGS is the world's leading testing, inspection and certification company, recognized as the global benchmark for sustainability, quality and integrity. Its 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

US

  • Manage a portfolio of small and mid-sized customer accounts and own the full sales cycle from qualification to close.
  • Identify cross-sell and upsell opportunities while building a balanced pipeline through structured prospecting and outreach.
  • Collaborate with cross-functional teams and maintain an accurate CRM pipeline to drive revenue growth.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It focuses on efficient and objective candidate evaluation through technology, aiming to streamline the recruitment process.

US

  • Drive sales growth and develop consultative relationships for diagnostic and genomics product lines.
  • Achieve monthly, quarterly, and annual sales goals while maintaining a detailed product understanding.
  • Coordinate with marketing, sales, customer service, and technical teams to ensure high customer satisfaction.

LGC Clinical Diagnostics is a leading global IVD quality manufacturer specializing in quality measurement tools and reagents. With around 450 employees across FDA-registered and ISO-certified facilities in the US, Ireland, and England, they serve 7,500+ customers in over 120 countries.

Global

  • Receive and process customer requests, preparing technical and commercial proposals with technologists.
  • Send requests for quotation to partners, obtain offers, and draw up offers to customers.
  • Handle non-standard situations and support process automation initiatives.

Xometry powers the industries of today and tomorrow by connecting innovators with manufacturers through a digital marketplace. As a global company, we offer a dynamic, fast-growing environment with a focus on technology and collaboration.

$55,000–$65,000/yr
US

  • Provide exceptional white-glove customer service to physicians and dermatologists via phone and email, handling orders, inquiries, and account operational needs.
  • Collaborate with Business Development Managers to support client relationships, identify growth opportunities, and ensure end-to-end satisfaction.
  • Maintain accurate records in Salesforce.com and manage daily tasks like order cancellations, replacements, and partner onboarding.

Nutrafol is the pioneer of hair wellness, creating clinically tested products that target root causes of hair thinning with a patented blend of ingredients. Recommended by over 7,500 physicians, the company is a growing, collaborative team that embraces individuality and continuous innovation.

$99,000–$124,000/yr
US

  • Build and cultivate relationships with current customers and proactively open doors in new business environments to grow the existing client base.
  • Develop and execute sales plans to exceed sales goals through prospecting, qualifying, managing, and closing sales opportunities.
  • Use a consultative approach to diagnose customer needs and coordinate resources throughout the sales cycle.

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data. They empower leaders from over 32,000 organizations to make timely and intelligent decisions.

India

  • Qualify RFPs, develop proposals, and set pricing strategies.
  • Maintain CRM records and identify upselling opportunities.
  • Support client delivery and collaborate with Client Services teams.

Global healthcare market research environment supporting strategic client relationships. Collaborative, technology-driven culture with exposure to senior leadership and international standards.

$80,000–$115,000/yr
US Unlimited PTO

  • Own the entire client relationship post-sale, including success plans, executive engagement, and commercial relationships.
  • Drive timely renewals and expansion by partnering with clients to align technology and expertise with their goals.
  • Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for client needs and ensure success.

Cordial is a marketing platform that helps brands like PacSun and Forbes send personalized messages to drive revenue growth. They foster a culture of transparency, collaboration, and continuous improvement within a passionate, growing team.

US

  • Manage a portfolio of conferencing customers across the U.S. and Europe as the primary relationship owner.
  • Drive client renewals and identify expansion opportunities through consultative selling and cross-functional collaboration.
  • Work closely with Product, Design, Engineering, and Sales to influence the roadmap and support enterprise opportunities.

Our partner is a technology company that helps professional and scientific communities connect, share knowledge, and accelerate innovation. They operate with a highly collaborative, globally distributed team.

$75,000–$85,000/yr
US

  • Forge connections through strategic cold calling and networking to uncover leads.
  • Own your success by developing a client portfolio for companies importing consumer goods.
  • Cultivate lasting partnerships from lead generation to closing deals and driving growth.

QIMA offers smart solutions to make products you can trust, serving consumer products, food, and life sciences industries. Operating in over 100 countries with 5,000 Qimates, they value client passion, integrity, and simplicity.

US

  • Handle daily management for assigned book of business and establish strong client relationships.
  • Oversee budgeting, financial monitoring, and reconciliation of individual projects.
  • Hire, train, and mentor account management staff while developing career plans and conducting performance evaluations.

Lockwood collaborates with pharmaceutical, biotech, and medical device clients to develop science-based medical communications strategies. Over a third of our staff hold advanced scientific or medical degrees, and we offer flexible remote work to promote work-life balance.