Senior Client Relationship Manager (Education)

Key Responsibilities:

• Manage a portfolio of education sector customers across Europe, building strong relationships with stakeholders.
• Conduct regular customer reviews, identify growth opportunities, and support retention efforts.
• Maintain accurate account data in CRM and coordinate with internal teams.

Customer Relationship Management:

• Serve as the primary contact, resolving issues and escalating when necessary.
• Gather customer feedback and foster long-term, trust-based relationships.

Account Growth & Revenue Support:

• Identify upselling and cross-selling opportunities, partnering with sales teams.
• Support contract renewals and commercial discussions.

Collaboration & Service Delivery:

• Work with internal teams to ensure successful service delivery and adoption.
• Contribute to continuous improvement by sharing customer insights.

Industry & Market Awareness:

• Stay informed on European higher education trends and regulatory changes.
• Apply industry knowledge to add value in customer conversations.

Operational Excellence:

• Monitor account performance, forecasting, and compliance.
• Contribute to team goals and performance targets.

Additional Requirements:

• Bachelor's degree and 3-5 years of account management experience.
• Fluency in French and English; additional languages preferred.
• Willingness to travel throughout Europe.