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Benefits Administration
About the Role:
- Serve as a primary point of contact for customers throughout onboarding, project delivery, and ongoing service.
- Manage a portfolio of customers, translating business needs into effective solutions.
Key Accountabilities:
- Design and execute onboarding project plans for Capital Markets customers, coordinating activities and timelines.
- Resolve moderate customer issues and escalate complex matters while maintaining accountability for outcomes.
- Train customers on platform capabilities, workflows, and best practices.
Requirements:
- Undergraduate degree or equivalent experience, with at least 2 years in customer service or account management.
- Strong communication, presentation, and consultative recommendation skills.
- Proficiency with tools such as Salesforce, Gainsight, and Google Drive is preferred.
Benefits:
- U.S. salary range of $57,000–$95,000 annually, plus discretionary bonus and RSUs.
- 401(k) matching, comprehensive employee benefits, and remote work flexibility.
Undisclosed
This partner company specializes in managed services and technology solutions for Capital Markets clients. The work environment is fast-paced and collaborative, with a focus on customer success and cross-functional teamwork.