Source Job

• Build and maintain strategic relationships with C-suite executives in complex healthcare enterprises.
• Drive account growth through cross-selling, upselling, and accurate forecasting against revenue goals.
• Facilitate Quarterly Business Reviews and coordinate cross-functional teams to ensure customer success and retention.

symplr is revolutionizing healthcare operations with a platform that drives effective, efficient workflows and outcomes. They are a remote-first company with employees across the US, India, and the Netherlands, guided by values of teamwork, customer focus, and integrity.

• Own the success, retention, and growth of a portfolio of health plan clients.
• Lead recurring client meetings, executive business reviews, and performance discussions.
• Identify client risks, performance gaps, and emerging needs, and drive plans to address them.

Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.

• Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
• Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
• Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.

Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.

• Drive incremental revenue and product adoption by serving as a strategic, consultative partner to key accounts.
• Manage a portfolio of accounts, develop Customer Success Plans, and close complex deals with executive stakeholders.
• Collaborate cross-functionally and use data-driven strategies to maximize customer satisfaction and revenue growth.

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we foster a people-first, AI-driven culture focused on making a real impact.

• Own and grow a portfolio of Apryse's largest enterprise customers, ensuring long-term satisfaction and success.
• Develop and execute comprehensive account plans to identify expansion, cross-sell, and upsell opportunities.
• Build and maintain strong executive relationships and lead strategic business reviews to position Apryse as a digital transformation partner.

Apryse is the industry-leading provider of document software development (SDK) technology, powering applications from desktop to mobile. With a broad international portfolio and 25 million installs of their XODO app, they serve major companies like IBM and Microsoft, fostering a diverse and inclusive workplace.

• Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
• Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
• Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

• Manage a portfolio of SMB customers, building long-term relationships and driving adoption.
• Conduct regular check-ins to assess satisfaction and guide customers through challenges.
• Identify upsell and renewal opportunities while acting as the voice of the customer internally.

This partner company provides technology solutions and customer success services to small and medium-sized businesses. They foster a collaborative, people-first culture with autonomy and opportunities for growth.

• Owns and executes strategic client plans for Xsolis' largest health system clients, including retention, renewal, and growth.
• Serves as the primary strategic advisor to senior client leaders across clinical, operational, IT, finance, and managed care.
• Leads cross-functional resources to drive value realization, product adoption, and long-term partnership success.

Xsolis is an AI-driven technology company reducing healthcare administrative waste by enabling collaboration between providers and payers. It is a fast-growing private company recognized on the Inc. 5000 and Deloitte Fast 500 lists, with a passionate culture.

• Develops and maintains trusted advisor relationships with existing customers and stakeholders to enhance retention.
• Supports complex, high-profile accounts, collaborating with internal teams and external partners for best-in-class service.
• Analyzes client requirements, drives issue resolution, and facilitates benefit changes with operational ownership.

Navitus is a pharmacy benefit manager (PBM) alternative dedicated to removing cost from the drug supply chain to make medications more affordable. The company is committed to diversity, creativity, and growth, fostering a team-oriented culture.

• Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
• Develop and implement customer success plans to ensure measurable outcomes and retention.
• Analyze customer data to provide insights and drive product improvements.

Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.

• Manage a book of existing customers, driving retention and expansion revenue through strategic account planning and executive relationships.
• Identify whitespace opportunities and generate pipeline within assigned accounts to grow net-new revenue.
• Collaborate with Customer Success and cross-functional teams to ensure customer adoption and deliver value-driven Executive Business Reviews.

Firstup provides a digital employee experience platform that connects organizations with their employees. The company fosters a culture of customer success and innovation, with a focus on driving measurable business outcomes.

• Own a portfolio of strategic accounts, setting account strategy and owning revenue targets in a fully remote role.
• Manage complex client engagements by building executive-level relationships and identifying growth opportunities like cross-selling and upselling.
• Work closely with delivery, technical, legal, and finance teams to ensure sustainable commitments and account growth.

Nortal is a technology services company that delivers complex solutions for enterprises and public sectors, focusing on digital transformation and AI. The company values autonomy, open communication, and diversity, and supports a close-knit remote team in LATAM with wellness and professional development resources.

• Manage a portfolio of mission-driven clients, guiding them from onboarding to long-term success on the UpMetrics platform.
• Build genuine relationships with client teams and serve as a trusted advisor on impact measurement and data best practices.
• Drive revenue through renewals, expansions, and referrals while leading success planning and quarterly business reviews.

We provide an impact reporting platform combined with expert services to help mission-driven organizations collect, analyze, and learn from their data. We are a remote-first team with a culture of collaboration, integrity, and continuous improvement.

• Partner with senior team members to leverage account management systems and dashboards to identify opportunities for revenue growth.
• Consult with clients on planning, executing, and analyzing tailored engagement strategies to drive member activation and retention.
• Lead client engagement initiatives, collaborating with Marketing and cross-functional teams to design events and support new account implementations.

Crossover Health is a national, team-based medical group delivering an innovative Primary Health model that integrates primary care, physical medicine, mental health, and more. The company focuses on wellbeing and prevention, and it is building a community of members that embraces healthcare as a proactive part of their lifestyle, fostering a collaborative and interdisciplinary culture.

• Lead day-to-day management of publications and medical affairs accounts as the primary client contact.
• Oversee delivery of projects including meetings, congress activities, abstracts, manuscripts, and training materials.
• Build client relationships, manage budgets, identify growth opportunities, and mentor junior team members.

Ashfield MedComms is a global leader in the medical communications space, serving pharmaceutical clients across medical affairs, publications, and commercial. As part of Inizio Medical, they have a network of agencies offering scale and expertise, with an inclusive culture focused on flexibility.

• Serve as the primary strategic partner to clients, managing relationships and complex gifting initiatives.
• Proactively identify growth opportunities and upsell Brilliant's technology offerings to drive revenue.
• Collaborate across teams to ensure seamless execution and maintain client satisfaction.

Brilliant is an innovative branded products and corporate gifting company that curates and produces custom merchandise for clients. They are a full-service partner with a focus on technology and creativity, and they foster a collaborative culture.

• Manage a book of accounts, drive renewals and expansions, and lead negotiation conversations.
• Mentor junior team members and contribute to team strategy and process development.
• Leverage data and CRM tools to inform client strategy and maintain accurate pipeline forecasting.

Committee for Children is a social enterprise dedicated to advancing children's well-being through developing essential human skills, best known for the Second Step® programs. They offer comprehensive benefits and foster an equitable, inclusive workplace culture with a focus on employee growth.

• Own a high-volume portfolio of 130–150 accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and revenue growth through regular calls, optimization reviews, and strategic proposals.
• Partner cross-functionally with Product and other teams to bring the customer voice into company decisions.

Help Scout builds customer support software that treats people like people, not tickets, serving over 10,000 companies worldwide. They are a fully remote team of 120+ teammates with a culture focused on ownership, curiosity, and quality.

• Maintain and upsell existing client accounts through phone, site visits, and trade shows.
• Build strong relationships with clients and collaborate with partner and service delivery teams.
• Generate additional revenue by increasing fees and offering additional services.

A-LIGN is a leading provider of cybersecurity compliance programs, offering services like SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. The company is the top issuer of SOC 2 and HITRUST and a top three FedRAMP assessor.

• Own the full post-sales customer lifecycle including onboarding, renewals, and expansion.
• Identify and close upsell and cross-sell opportunities while managing SaaS renewals.
• Build multi-threaded relationships and act as a trusted advisor to maximize customer value.

This company offers a SaaS platform to its customers. The environment is collaborative and inclusive, with a focus on results, teamwork, and diverse perspectives.