Source Job

• Own a high-volume portfolio of 130–150 accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and revenue growth through regular calls, optimization reviews, and strategic proposals.
• Partner cross-functionally with Product and other teams to bring the customer voice into company decisions.

Help Scout builds customer support software that treats people like people, not tickets, serving over 10,000 companies worldwide. They are a fully remote team of 120+ teammates with a culture focused on ownership, curiosity, and quality.

• Lead and coach a team of Account Managers to drive upsell, cross-sell, and expansion revenue across SMB and mid-market customers.
• Establish effective operating rhythms, including pipeline reviews, forecasting, and performance management.
• Collaborate cross-functionally with Client Success, Sales, and Product to shape customer expansion strategy.

This company is a fast-growing healthcare technology provider focused on physical therapy, occupational therapy, and speech-language pathology practices. The organization emphasizes a performance-driven culture and is scaling its Account Management team.

• Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
• Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
• Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.

Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.

• Manage a portfolio of named accounts, driving revenue growth and customer adoption through strategic sales execution.
• Build and maintain a healthy sales pipeline through consistent prospecting and account planning.
• Collaborate with cross-functional teams to ensure successful customer outcomes and long-term partnerships.

Our partner is a software and technology company that helps mid-market organizations achieve their goals through innovative solutions and digital transformation. They foster a remote, high-performance culture focused on impact and collaboration.

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.

• Manage and grow a strategic portfolio of B2B enterprise customers, driving retention and revenue expansion.
• Identify upsell and cross-sell opportunities, lead complex renewals, and build C-level executive relationships.
• Use SaaS metrics and customer health indicators to anticipate risks, demonstrate ROI, and guide account strategy.

The hiring partner company operates in the B2B SaaS and enterprise technology space, focusing on customer success and revenue growth. They foster a collaborative, agile, remote-first culture with an emphasis on measurable business outcomes.

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals and expansion.
• Drive account growth by helping customers adopt solutions strategically and clearly communicating business value.
• Build accurate forecasts and develop multi-threaded relationships from stakeholders to senior executives.

A global B2B SaaS company focused on customer value and sustainable growth. The culture is collaborative, data-driven, and highly autonomous, emphasizing ownership and customer outcomes.

• Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
• Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
• Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.

CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Achieve world-class NPS/CSAT scores, retention, and expansion goals through effective territory management.
• Coach partner Customer Success Managers to excel in customer success and handle escalations.
• Contribute to customer success best practices and manage policy and license questions.

Acumatica is a leading innovator in cloud ERP solutions for small and midsized businesses worldwide. The company fosters a collaborative, high-energy culture with a focus on work/life balance and freakishly friendly customer service.

• Serve as a strong advocate for customers and end users, representing their needs within the organization.
• Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
• Lead process improvement and optimization initiatives that drive measurable value for customers.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.

• Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
• Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
• Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

• Manage a portfolio of conferencing customers across the U.S. and Europe as the primary relationship owner.
• Drive client renewals and identify expansion opportunities through consultative selling and cross-functional collaboration.
• Work closely with Product, Design, Engineering, and Sales to influence the roadmap and support enterprise opportunities.

Our partner is a technology company that helps professional and scientific communities connect, share knowledge, and accelerate innovation. They operate with a highly collaborative, globally distributed team.

• Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
• Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
• Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.

6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.

• Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
• Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
• Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.

Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.

• Manage a high-volume portfolio of customer accounts and own the end-to-end renewal process.
• Lead commercial conversations on pricing, contracts, and multi-year commitments while identifying expansion opportunities.
• Monitor account health, mitigate churn risks, and partner with cross-functional teams to ensure successful renewals.

The company provides enterprise software and compliance solutions in a high-growth SaaS environment. They foster a remote-first culture focused on ownership, learning, and meaningful impact.

• Develop and execute upsell and retention strategies for mid-sized to large transit agencies.
• Own the full upsell pipeline from lead generation to close, exceeding quota expectations.
• Collaborate cross-functionally to create customer-facing collateral and deliver executive presentations.

Swiftly is a transit data platform that helps cities improve service performance and passenger information. With over 200 transit agencies in 12 countries, including LA Metro and SEPTA, the company values team, communication, and impact.

• Serve as dedicated Account Manager supporting an Account Executive, managing customer portfolios and driving business growth.
• Build strong relationships with customers, vendors, and internal teams while developing cybersecurity product expertise.
• Manage renewals, identify upsell opportunities, and maintain accurate Salesforce records to support revenue objectives.

Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate as a job platform, focusing on efficient and objective candidate evaluation.

• Drive customer retention and identify upsell opportunities while managing a high volume of accounts.
• Build strategic relationships with leadership-level contacts and host Quarterly Business Reviews to mitigate risks.
• Exceed quarterly renewal and net renewal goals by partnering with internal teams and coordinating with procurement.

Acquia empowers the world’s most ambitious brands to create digital customer experiences with its open source Drupal-based Digital Experience Platform. Headquartered in Boston, the company is a Great Place to Work-Certified firm, listed among the world’s top software companies, and fosters an inclusive, innovative culture.

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.

Patch My PC exists to improve lives by providing a trusted enterprise solution that helps IT and Security teams automate and manage third-party updates. The fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices, fostering a culture guided by core values focused on improving lives.