This job is interdisciplinary - a mix of strategy, operations, and sales to identify where customers encounter friction in the upsell process, upsell current customers on our products, and improve the customer experience to drive greater revenues per customer. You will become an expert on upselling Justworks’ smaller businesses from Basic to Plus by working with Sales, Customer Success, Underwriting, and Product teams.
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As a Strategic Account Leader on our Public Sector Team, you’ll help state and local agencies and higher education institutions modernize how they build and secure software using GitLab’s AI-powered DevSecOps platform. You’ll align GitLab with agency priorities like CI/CD automation, secure development practices, and infrastructure modernization in regulated environments, acting as the primary point of contact for strategic and large prospects.
Drive retention and growth of clients by understanding their business needs and helping them attain their goals. Enable successful roll-out of Shift technology solutions to insurers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person. Collaborate closely with Sales, Data Science, Project Managers, Partners to support customers, drive the roadmap and run gouvernance, secure renewals and expansion opportunities.