As an Enterprise Client Success Manager, you will drive customer satisfaction, retention, and expansion among our largest customers by building strong, long-term relationships and ensuring Prompt delivers exceptional customer value and increased product adoption. Close collaboration with cross-functional teams is required to support the overall growth and success of your assigned accounts. You will guide clients from onboarding to renewal and ensure they receive a world-class experience.
As the Account Partner for Veeva Development Cloud, you will be part of the team representing the Vault Development cloud and Quality Solutions ( Quality, RIM, Safety and Clinical) for selected CDMO and Generic Pharma companies in France and Benelux. Your responsibilities include nurturing and expanding relationships within the accounts, winning new business, overseeing renewals, and consistently offering innovative solutions.
Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders. Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities. Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks.
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.