Build, maintain, and expand relationships with key customers, understanding their needs, goals, and challenges.
Identify and document new use cases, pain points, and opportunities where Shift5's products can add value to customers.
Engage with various customer personas, including senior officers, cybersecurity professionals, maintainers, pilots, and other key stakeholders, to gather comprehensive insights and feedback.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.
Partner with customers to ensure effective onboarding and set strategies.
Train clients on maximizing the product suite and collaborate with support teams.
Identify upsell opportunities and ensure value is understood at an executive level.
Immersive Labs is the leader in people-centric cyber resilience. Their cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. Founded in 2017, Immersive Labs has secured over $180 million of funding.
Manage, retain and expand relationships with assigned clients.
Deliver business results to drive high client retention and expansion.
Act as the voice of the client, advocating for their requests and feedback.
Force Therapeutics is reshaping the future of remote therapeutic care. Their intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey. As they enter their next phase of innovation and expansion, they’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare.
Establish and nurture strong relationships with VP and C-suite executives.
Work cross-functionally with stakeholders internally and externally.
Craft and deliver compelling presentations to executive audiences.
Gainsight is the AI-powered retention engine behind customer-centric companies. Their CustomerOS platform orchestrates the customer journey. They are a company of 2,000 plus employees that values innovation, collaboration, and solving real-world problems.
Drive the unique Dragonfly sales cycle from initial interest to closed opportunities.
Secure invitations to participate in critical military exercises to prove operational capability in the field.
Work with Strategic Engagement Managers and Program Managers to grow our current operational footprint.
Research Innovations, Inc. (RII) develops cutting-edge software for the government and military. They utilize agile development practices and user-centered design to create innovative software solutions for complex real-world problems.
Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros. They offer a way to move business data to Microsoft 365 and help organizations stay in control once their data is migrated.
Identify new opportunities within existing accounts.
Deliver solutions in a fast-paced SaaS environment.
TeamDynamix provides cloud-based service management and project management solutions. They empower organizations to improve IT service delivery and streamline project workflows.
Develop and nurture relationships with selected accounts.
Be a trusted advisor and expert in DemandFactor offerings.
Manage documentation and address options and integrations from proposal to delivery.
DemandFactor focuses on building strong customer relationships and ensuring clients have a great experience with successful campaigns. They foster growth through excellent campaign leads and great customer service.
Maintain customer relationships, network, and implement success programs.
Contribute to sales, onboard and train clients, and minimize churn.
Improve customer experience through product support and handling customer complaints.
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.
Serve as the project or program point of contact and strategic advisor for key client relationships.
Own the success of engagements by aligning client goals with solution delivery outcomes.
Drive long-term client value and satisfaction across Salesforce initiatives.
Orion Global Solutions is a Salesforce Summit Partner that brings innovation, speed, and genuine collaboration to every client interaction. They foster an environment where curiosity is encouraged, growth is inevitable, and every voice is heard.
Conduct regular check-ins with embedded employees.
Serve as the primary manager throughout the employee lifecycle.
Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. They provide holistic, intelligent security solutions for private clients and corporations globally. Concentric has values of integrity, collaboration, relationships, excellence, creativity and results.
Collaborate with customers to help them achieve their security goals.
Build strong relationships that turn customers into advocates.
Identify potential risks to customer success and implement mitigation strategies.
Critical Start is a cybersecurity company dedicated to stopping breaches and simplifying security. They deliver 24x7 AI-accelerated detection, investigation, and response across IT and OT, helping organizations outpace evolving attacks with faster response and measurable risk reduction.
Own and grow a defined portfolio of Federal Civilian agencies, driving revenue through expansion, renewals, and net-new opportunities.
Develop and execute strategic account and territory plans aligned to agency missions, funding cycles, and acquisition vehicles.
Identify, qualify, and advance complex sales opportunities by engaging program, technical, contracting, and executive stakeholders.
SAS is a leader in data and AI, transforming data into intelligence through its software and services. Recognized for its inclusive culture and innovative technologies, SAS offers a dynamic and fulfilling career experience to employees around the world.
Own the client relationship, acting as the primary point of contact and building trust.
Keep projects healthy and moving, managing multiple engagements and coordinating engineering teams.
Run tight meetings with clear outcomes, protecting both engineer and client time.
Green Irony aims to transform AI into actionable intelligence, accelerating results and simplifying complexity. They foster a culture where employees automate processes, take initiative, and embrace ownership.
Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
Build and nurture strong customer relationships, providing proactive support.
Drive measurable outcomes such as improved customer health, retention, and satisfaction.
Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Drive product delivery and translate customer insights.
Collaborate across teams to create impactful solutions.
Thrive at the intersection of strategy, data, and execution.
TeamDynamix offers an innovative work management platform. The company fosters a culture of collaboration and innovation, providing employees with the opportunity to shape the future of work management solutions.
Accountable for managing the success of the full customer lifecycle.
Drive value across each customer account within your territory by increasing adoption and growing revenue.
Implement an effective strategy that results in decreased churn and increased upsell opportunities.
Integreon provides legal and business solutions to leading law firms, corporations and professional services firms. They have over 3,000 employees globally and service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient.