Senior Salesforce Engagement Manager

Client Engagement:

• Serve as a strategic advisor for key client relationships, understanding their business goals.
• Drive long-term client value and satisfaction across Salesforce initiatives.
• Identify and drive expansion opportunities within existing accounts.

Project Management:

• Own the success of engagements by aligning client goals with solution delivery outcomes.
• Collaborate with internal delivery leads to ensure solutions are on track and aligned to strategy.
• Anticipate and mitigate risks that could impact client satisfaction or account growth.

Teamwork and Skills:

• Contribute to requirements gathering sessions, translating business needs into actionable deliverables.
• Facilitate end-user training and support documentation to drive adoption and ensure project success.
• Shape and guide change management and user adoption strategies.