Director, Product Strategy & Operations (Product Adoption)

HighLevel

Remote regions

India

Benefits

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Product Adoption Strategy:

  • Define and drive HighLevel’s product adoption strategy across key products and customer segments.
  • Identify barriers preventing customers from discovering and activating high-value capabilities.
  • Prioritize adoption opportunities based on customer impact and business value.

Adoption & Growth Analytics:

  • Establish clear adoption metrics and success criteria for strategic product initiatives.
  • Analyze customer journeys, funnels, and behavioral patterns to identify opportunities and friction points.
  • Build executive-level visibility into product adoption performance and emerging risks.

Cross-Functional Execution:

  • Partner closely with Product, Design, Engineering, Data, Marketing, and Customer Success teams.
  • Drive cross-functional initiatives aimed at increasing adoption of strategic product capabilities.
  • Ensure product launches achieve meaningful customer adoption beyond shipping.

HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.

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