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Product Adoption Strategy:
- Define and drive HighLevel’s product adoption strategy across key products and customer segments.
- Identify barriers preventing customers from discovering and activating high-value capabilities.
- Prioritize adoption opportunities based on customer impact and business value.
Adoption & Growth Analytics:
- Establish clear adoption metrics and success criteria for strategic product initiatives.
- Analyze customer journeys, funnels, and behavioral patterns to identify opportunities and friction points.
- Build executive-level visibility into product adoption performance and emerging risks.
Cross-Functional Execution:
- Partner closely with Product, Design, Engineering, Data, Marketing, and Customer Success teams.
- Drive cross-functional initiatives aimed at increasing adoption of strategic product capabilities.
- Ensure product launches achieve meaningful customer adoption beyond shipping.
HighLevel
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.