Principal Customer Success Portfolio Manager

Role Expectations:

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision.
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact.
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes.

Who You Are:

• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You build deep empathy for the customer and anchor your decisions in solving their real-world problems.
• You operate with integrity and a strong bias for action, navigating seamlessly between strategy and hands-on execution.

What We're Looking For:

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
• Bachelor’s degree in Business, Management, or a related field, and 8+ years of experience in portfolio management or customer success.
• Expertise in auditing and optimizing service documentation to meet business standards.

What Will Make You Stand Out:

• MBA or advanced degree in a related field.
• Experience with SaaS, B2B technology solutions, or similar industries.
• Demonstrated success in leading cross-departmental initiatives to scale service portfolios.