Customer Success Manager

Customer Relationship Management:

• Develops strong customer relationships and serve as a RingCentral trusted partner.
• Engages appropriate resources to ensure issues are being handled and escalated in a timely matter.
• Partners cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.

Customer Success Responsibilities:

• Drives adoption across RingCentral’s multiple product technology stack to ensure customers are maximizing ROI.
• Executes an adoption strategy through business reviews.
• Maintains and grows monthly recurring revenue for RingCentral's most valued customers.

Project Management:

• Quarterbacks internal and external initiatives.
• Acts as sales liaison, builds internal relationships to help drive growth expansion inside of the account, and manages partner relationships to better support premium RingCentral customers.
• Mitigates churn risk and protect portfolio MRR growth.