Principal Business Process Consultant (AI Practice)

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. This role operates at the intersection of technology, business consulting, and customer success, supporting the full lifecycle from use-case definition and requirement gathering through implementation, governance, adoption, and ongoing optimization.

• Build long-term customer relationships through exceptional consulting and end-to-end process improvements.
• Ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaboration.
• Share learnings and new practices across the BPC community.