Provide business partnership support for Major Area VPs/AVPs  and assist with managing business performance and attainment of key scorecard metrics, including GRR (Gross Retention Rate), NRR (Net Retention Rate) and Product Adoption. You will create and manage KPIs and scorecards for all individuals within the major area, including setting relevant targets down the IC levels  and providing data and insights into the key trends related to GRR, NRR and adoption. Help determine get-well plans and program manage activities mitigating low adoption and at-risk customers.