Join AHEAD as a Senior Consultant in the Intelligent Operations Advisory practice, providing strategic guidance and driving business growth. You will deliver client service using platforms like ServiceNow, Dynatrace, and Tanium to optimize customer operations. The ideal candidate has industry understanding, strong leadership skills, and a track record in creating innovative solutions to complex business challenges.
The junior business analyst is responsible for gathering and documenting business needs, assisting in process mapping, and conducting data analysis. As part of the Advisory team, the junior business analyst works across client-facing projects to complete deliverables and continually searches for opportunities to expand their knowledge and expertise.
As a Business Process Consultant for ServiceNow, you will be a functional and process expert, consulting with customers and guiding them in transitioning business requirements to configuration requirements. You will focus on accelerating and driving customer business outcomes by defining, re-engineering, and improving HR, Workplace/Facility, and Legal-specific processes using ServiceNow products and best practices. This role involves leading customer design workshops, supporting key customer process owners, and driving customer unit and user-acceptance testing requirements.