Source Job

• Serve as primary technical and strategic partner for existing customers, driving adoption and expansion.
• Prepare and deliver product demonstrations tailored to customer goals, translating challenges into technical solutions.
• Act as technical liaison, managing projects and troubleshooting issues to ensure successful outcomes.

Redwood Software is a leader in full stack automation fabric solutions for mission-critical business processes. Their SaaS-based composable automation platform empowers you to orchestrate, manage and monitor your workflows across any application, service or server. Redwood’s global team provides solutions and world-class support designed to give you freedom and time to imagine and define your future.

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets.
• Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR), logo retention, and expansion revenue.
• Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.

Redwood Software provides full stack automation fabric solutions for mission-critical business processes with a SaaS-based composable automation platform specifically built for ERP. They empower you to orchestrate, manage and monitor your workflows across any application, service or server with confidence and control.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

The Customer Account Manager drives revenue growth by building and managing strategic accounts and long-term client relationships. Focus on new business development, up-selling, and cross-selling to existing clients. Position Redwood as a business partner, addressing client goals within Digital, Business & Technology transformation areas.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes.

• Manage, support and service assigned accounts with a focus on customer retention.
• Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
• Identify opportunities to increase customer satisfaction and value-add.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
• Identify ways to increase customer satisfaction and increase value-add for customers.
• Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.

Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.

• Manage a portfolio of existing accounts and drive the success of innovative products.
• Build and nurture positive relationships with customers, understanding their needs.
• Develop account strategies that align with customer goals and ensure long-term success.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.

• Act as the primary technical advisor for strategic and enterprise clients.
• Lead projects, escalations, and client meetings to ensure ongoing success.
• Manage L3 support cases in collaboration with L1/L2 teams.

Jobgether is a platform that uses AI to match candidates with jobs and ensure fair and objective application reviews. They aim to help candidates get their applications reviewed quickly and fairly.

Manage a portfolio of 100+ accounts and a sales route across multiple states to increase sales revenue. Team with Supplier Brands to build strategies, a sales pipeline and achieve quarterly KPI’s. Generate and develop a sales pipeline through outbound prospecting strategies.

Kiva Sales & Service (KSS) is at the forefront of California's cannabis distribution industry, the exclusive distributor for Kiva Confections and a portfolio of premium cannabis brands.

• Build and maintain strong relationships with key clients, serving as their trusted advisor.
• Develop and implement strategic account plans to drive customer success and maximize value.
• Champion the voice of the customer within the organization, advocating for product enhancements.

Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.

Responsible for the preservation and expansion of our customer base within the ServiceNow ecosystem. Manage the entire sales cycle from finding a client to securing a deal. Unearth new sales opportunities through networking and turn them into long-term partnerships.

RapDev specializes in modern ITOM & DevOps ServiceNow delivery and implementations as well as integrations and services for Datadog.

• Collaborate with company leadership to develop and implement strategic sales plans to drive business objectives.
• Maintain and enhance relationships with the existing customer base to ensure continued satisfaction and loyalty.
• Achieve or surpass the assigned revenue quota, contributing to the company's financial goals.

Secureframe is revolutionizing cybersecurity compliance and is recognized as one of the industry's most innovative and trusted providers. They have a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.

Act as the main point of contact for customers, addressing intricate challenges and guaranteeing their success by thoroughly understanding their technical and business needs. Engage with technical stakeholders to ensure product capabilities align with customer requirements. Facilitate delivery for major enterprise clients, overseeing discovery, UAT support, and go-live procedures.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them.

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
• Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
• Contribute to customer-facing content such as trainings, blog posts, white papers, and demos.

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do!

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

• Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
• Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
• Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.

Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.