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Canada Unlimited PTO 11w maternity

  • Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
  • Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
  • Contribute to customer-facing content such as trainings, blog posts, white papers, and demos.

SQL BI SaaS DevOps

20 jobs similar to Senior Technical Customer Success Manager - EAST Remote - Canada

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Europe

  • Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Developing solutions based on ClickHouse Cloud and ClickHouse open-source and sharing them with users via documentation, knowledge base, blogs, meetups, webinars, and training
  • Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse, providing professional response and guidance within SLAs

ClickHouse is a fast-growing private cloud company that leads the market in real-time analytics, data warehousing, observability, and AI workloads.

US Unlimited PTO

  • Serve as a trusted technical advisor for customer accounts, guiding adoption and usage of cloud security solutions.
  • Design and deliver customized use cases aligned with customer goals, using a consultative approach to maximize ROI.
  • Troubleshoot technical issues and collaborate with internal teams to influence product roadmap based on customer feedback.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

North America

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

$155,000–$200,000/yr
US Canada

  • Drive customer adoption, satisfaction, and expansion as the primary technical advisor for enterprise accounts.
  • Collaborate with cross-functional teams to ensure measurable outcomes for customers and deliver technical expertise.
  • Maintain client relationships and help clients achieve their strategic objectives.

This position is posted by Jobgether on behalf of a partner company.

Europe

  • Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation.
  • Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs).
  • Work as a member of the Support Team, handling L1 to L3 cases and communications when not actively assigned to customer projects.

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies.

$121,400–$195,700/yr
Global Unlimited PTO

  • Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
  • Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
  • Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

Australia Unlimited PTO

  • Lead and develop a team of Customer Solutions Engineers across the APJ regions.
  • Strategize and implement support processes to enhance support operations.
  • Collaborate with cross-functional teams to enhance customer satisfaction and drive product adoption.

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

Europe

As a Customer Success Manager, you will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into lifelong advocates by deeply understanding their business objectives and helping them achieve success. You will guide customers to achieve their business goals by defining success criteria, identifying impactful use cases, and driving broad user adoption.

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search.

US

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

$97,800–$161,400/yr
North America Canada

Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Australia New Zealand

  • Manage onboarding and implementation for customers, acting as the project manager.
  • Partner with customers to create and execute effective data and messaging strategies.
  • Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

North America Canada

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

US

  • Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
  • Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
  • Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

Global

  • Hire, coach, and grow a global team of CSAs, who serve as trusted technical advisors.
  • Collaborate with Sales, Product, and Engineering to scale the CSA motion.
  • Provide technical coaching for CSAs conducting architecture reviews and performance tuning.

Supabase is the Postgres development platform, built by developers for developers providing a complete backend solution including Database, Auth, Storage, etc.

US Canada EMEA

  • Design and operationalize a scalable, data-informed Customer Success strategy.
  • Lead the Customer Success Management and Renewals teams.
  • Drive improvements in product adoption, utilization, and customer satisfaction.

At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.

UK 5w PTO

  • Resolve application support issues for NEC Housing and related components.
  • Provide technical assistance, application support, and usage guidance to NEC customers.
  • Translate customer requirements into workarounds and fixes.

NEC Software Solutions prides itself in offering an excellent benefits package, including an above average pension scheme.

North America Canada

Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Global

  • Drive top-of-funnel activity for our Commercial and Enterprise teams.
  • Partner with AEs to run qualification and technical discovery.
  • Help customers understand how Supabase fits into their existing architecture.

Supabase is the Postgres development platform, built by developers for developers, providing a complete backend solution including Database, Auth, Storage, etc.

$137,000–$209,000/yr
US Canada

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

India

In this India based role, you will drive customer success by building long-term strategic relationships with SMB and Commercial clients. You will act as a trusted advisor, understanding client objectives and helping them maximize the value of your company’s solutions. The position requires a solution-oriented mindset, excellent communication skills, and the ability to balance strategic account management with hands-on problem-solving.

This position is posted by Jobgether on behalf of a partner company.