As an L2 Software Support Engineer, you will be a cornerstone of the support organization, ensuring our customers receive expert-level service for a mission-critical data security product. This role is focused on advanced troubleshooting, incident response, and problem management. This role is ideal for a technical problem-solver who thrives on diagnosing and resolving complex issues across cloud infrastructure, networking, and data systems.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.
Play a key role in ensuring the stability, scalability, and efficiency of data platforms and pipelines. Work at the intersection of data engineering, database administration, and technical operations, supporting critical analytics workflows. Monitor, troubleshoot, and optimize databases and data warehouses, while implementing automation and orchestration solutions using Python.
This position is posted by Jobgether on behalf of a partner company, and they use an AI-powered matching process to ensure your application is reviewed quickly.
Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
Provide incident response, troubleshoot production issues, and perform root cause analysis.
Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.
Keep customers (and your SLAs) happy, informed, and impressed through clear communication.
Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Design, implement, monitor and maintain Sysdig's Infrastructure at scale on different clouds and on-prem. Collaborate with development teams to improve system reliability, performance, and scalability. Participate in on-call rotation, respond to incidents, conduct root cause analyses, and implement preventive measures.
Sysdig helps organizations secure innovation in the cloud with runtime insights, open innovation, and agentic AI, trusted by over 60% of the Fortune 500.
Provide expert-level technical support and troubleshooting for escalated incidents related to cloud infrastructure and managed services. Contribute to the design, implementation, and maintenance of complex cloud environments for clients. Communicate effectively with clients to understand their needs and provide technical guidance.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise.
Build integrations to data sources and stronger bindings to the Flock Software Platform.
Work directly with customers and react with high value and real life impacting results.
Work across multiple teams and skillsets to elevate the company and engineers.
Flock Safety is a safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They are a high-performance, low-ego team driven by urgency, collaboration, and bold thinking.
Build and deploy better services in partnership with Development groups.
Implement system and service telemetry to improve reliability and availability.
Design and evolve deployment systems and pipelines for reliability, security, and efficiency.
Jobgether is a platform that connects job seekers with companies. They utilize AI-powered matching to ensure applications are reviewed quickly and objectively.
Mirantis is looking for a talented Systems/DevOps engineer to join our product team and will be designing, implementing, deploying and testing cloud infrastructure products on top of open-source components. Deploy, test, and evaluate Mirantis K8S-related products. Manage and maintain bare metal test environments, ensuring optimal performance, security, and availability.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure.
As a Platform Engineer, enhance and maintain foundational tools and systems, working hands-on with Kubernetes clusters and AWS infrastructure. Build and maintain services that abstract and orchestrate our infrastructure, designing and implementing backend services like APIs and controllers. Develop software for complex projects, and manage infrastructure migrations and security tooling.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking, offering personal and business bank accounts.
Design, build, and maintain cloud infrastructure primarily on AWS, with exposure to GCP and Azure.
Support developers and product teams by troubleshooting infrastructure and deployment issues.
Enforce and promote security best practices, including least-privilege access and monitoring.
EX Squared LATAM works with international clients to build scalable, data-driven platforms that support complex digital ecosystems. They have a multicultural, LATAM-based engineering team with a culture focused on collaboration, ownership, and continuous improvement.
Serve as the highest-level technical support resource, handling complex, high-priority issues.
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.
Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.
VGS is the world's leader in payment tokenization, empowering clients and partners by tokenizing sensitive payment data and limiting compliance scope. They embed a universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks and more. While the job posting doesn't specify size, they appear to have a culture that values transparency, collaboration, grit, and humility.