L2 Software Support Engineer

Kunai

Remote regions

US

Benefits

Job Description

The role involves expert-level service for a mission-critical data security product. Responsibilities include advanced troubleshooting, incident response, and problem management.

Requires deep technical analysis and ownership of complex customer issues.

Candidate should be a technical problem-solver who can diagnose and resolve complex issues across cloud infrastructure, networking, and data systems.

In addition to 4 years of tech support, systems administration, software engineering, or solutions architecture experience is needed.

Also has experience public cloud platforms (AWS strongly preferred), modern cloud-based data warehousing and processing platforms, including Snowflake and Databricks .

About Kunai

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers.

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