Support Technician

About the Role:

• Help customers with user support, troubleshooting and easier configuration in our products.
• Cases are registered and documented in our case management system and are mainly handled via email, but also via telephone and remote support.
• The questions that come in are often varied and complex, which makes the work both educational and developing.

Qualifications:

• Service minded
• Good knowledge of Swedish and English, spoken and written
• Habit of documenting clearly and accurately

Why Easit?:

• Develops software for organizations that internally or externally deliver service and support.
• Includes helpdesk systems, ITIL support, time reporting and project follow-up, asset registers, and contract and deviation management.
• Get to influence, develop and be a key person in the team that sets the standard for really good customer experiences.