Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.
Use technical expertise and customer service skills to resolve questions for online merchants
Communicate clearly in writing to both technical and non-technical people
Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering
Recharge is the subscription platform for innovative brands, committed to building the future of commerce around customer retention. They are known for product innovation and focus on ease of use, with over 20,000 brands globally.
Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Become a Subject Matter Expert on all Turnitin Assessment Products and services.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.
Learn technical skills required to resolve customer support cases/requests.
Learn team structure and deliver assigned items in established timelines.
Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems and automated workflows to optimize processes and improve revenue cycle efficiency.
Handle incoming technical support customer requests escalated by front-line support.
Serve as a customer care agent for an assigned customer base or product area.
Research and troubleshoot customer requests, analyze needs and determine problem source.
Cox Automotive is committed to stellar experiences for drivers and dealers alike, transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology. At Cox Automotive, employees enjoy the people-centered atmosphere that is central to life at Cox.
Own and manage technical product initiatives from ideation through execution, ensuring each project drives meaningful business outcomes.
Analyze data, validate hypotheses, understand user behavior, and define success metrics using tools such as SQL and dashboards.
Develop a deep understanding of Solace’s user funnel and internal systems, and identify opportunities for optimization and automation.
Solace connects patients and families to experts who help them understand and take charge of their personal health. They are a Series B startup, founded in 2022, with a fully remote U.S. team that is lean, mission-driven, and growing quickly.
Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.
Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.
Monitor incidents to ensure Service Level Agreement are respected.
Document and report unresolved issues to Customers and follow up on them with professionalism.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. It's a place where people are fearlessly committed, connected, high on integrity, and low on ego.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Ensure all customer issues are diagnosed and addressed promptly
Interface with customers and vendors to troubleshoot and mitigate data delivery issues
Document troubleshooting steps taken and escalate customer issues when appropriate
Bluesight creates medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with a start-up vibe and over 3,000 customers.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Provide timely and effective product support to customer queries via various channels.
Troubleshoot and resolve product-related issues reported by customers, ensuring prompt resolution.
Collaborate closely with cross-functional teams to identify and resolve product defects or enhancements.
Force Therapeutics is reshaping remote therapeutic care with insights from healthcare centers and patient data. They intelligently extend clinicians' reach and engage patients, serving many patients across hundreds of facilities and are validated by studies, seeking dynamic team members to join their growth.
Troubleshoot technical issues, speaking with customers about their needs, questions, and concerns.
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues.
Streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience.
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
Serve as the escalation point for advanced technical issues, including those involving ERP integrations, APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.