Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Troubleshoot technical issues, speaking with customers about their needs, questions, and concerns.
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues.
Streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience.
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
Handle incoming technical support customer requests escalated by front-line support.
Serve as a customer care agent for an assigned customer base or product area.
Research and troubleshoot customer requests, analyze needs and determine problem source.
Cox Automotive is committed to stellar experiences for drivers and dealers alike, transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology. At Cox Automotive, employees enjoy the people-centered atmosphere that is central to life at Cox.
Learn technical skills required to resolve customer support cases/requests.
Learn team structure and deliver assigned items in established timelines.
Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems and automated workflows to optimize processes and improve revenue cycle efficiency.
Help customers with user support, troubleshooting, and configuration.
Document cases in the case management system.
Share knowledge and best practices with colleagues.
Easit is a Swedish product company that develops software for organizations that internally or externally deliver service and support. They have a team setting the standard for really good customer experiences, offering influence and development opportunities.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Develop and implement scalable and performant solutions.
Partner with Engineering Managers, Product Managers, and stakeholders throughout Aledade to develop and execute technical roadmaps using Agile processes.
Create secure, maintainable, performant, correct, scalable, and stable solutions to the complex and unique challenges in the healthcare industry.
Aledade is a company that maintains, improves, and expands web applications and data pipelines. They are looking for engineers who create secure, maintainable, performant, correct, scalable, and stable solutions to the complex and unique challenges in the healthcare industry.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
Clearly explain complex solutions to customers and document them for future use.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.
Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.
Monitor and respond to alerts and events from various tools, jobs, applications, and platforms
Work with internal and external service providers to resolve issues
Maintain operations
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. ATPCO believes in flexibility, trust, and a culture where your wellbeing comes first. We’ve built a remote-first culture rooted in trust, transparency, and belonging.
Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues.
Improve Support Process Efficiency through auditing escalation workflows and implementing improvements.
Drive Cross-Functional Root Cause Analysis by collaborating with Support, Product, and Engineering teams.
Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Endeavor to respond to all customer requests in a timely manner while improving customer experience
SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.
Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Serve as the primary technical support contact for customers, triaging and resolving tickets.
Create and refine product rules to address customer issues and drive incremental improvements.
Monitor product performance using Hex, SQL, and internal dashboards, identifying trends.
Spade's API takes raw, messy transactions and returns clean, structured records linked to verified businesses. They are a fast growing, Series A company backed by top tier investors, passionate about building exceptional products for their growing customer base. They value empathy, curiosity, and passion.
First point of contact for customers on IT and Business Application related questions.
Provide professional, efficient, and effective support service to Unit4 customers.
Investigate, process, and document application defects passed to the Application Support team.
Unit4 is an agile, fast-growing Cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With innovative software, customers can spend more time on meaningful high-value work, improving how people work by focusing on what truly matters.
Provide advanced support and product expertise to largest customers.
Perform root cause analysis, debugging and troubleshooting across Atlassian products.
Participate in customer-facing calls communicating progress updates and action plans.
Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.