Job Description
Responsibilities:
-Develop visual process flows for AWS Connect CCaaS support and operations.
-Create standardized troubleshooting playbooks for the CCaaS support team.
-Build how-to guides and knowledge documents for helpdesk and internal teams.
Qualifications:
-4+ years of technical writing experience in contact center projects.
-3+ years of hands-on AWS Connect CCaaS experience.
-Proficiency in documentation tools and collaboration platforms.
Benefits:
-Competitive Pay and Benefits.
-Work From Anywhere Culture.
-Global Impact.
About Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.