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What You’ll Do:

  • Roll out new collaboration and Enterprise GenAI capabilities: run pilots, manage change/comms, create guides, and deliver training that drives adoption and safety.
  • Design and ship automations (scripts, workflows, chatbots, AI agents) to streamline provisioning/deprovisioning, entitlements, group lifecycle, and tier-1 deflection.
  • Build monitoring and alerting for SaaS health and key workflows; lead incident, problem, and change practices to reduce MTTR and prevent recurrences.

What You’ll Bring:

  • 7+ years in IT engineering, enterprise applications, or service delivery.
  • ITIL 4 Foundations certification (required).
  • Comfortable leading incident, problem, and change management (ITIL), measuring SLAs/SLOs, and using data to drive continuous service improvements.

What you’ll get:

  • Generous performance-based bonus plans to all eligible employees - we share in our success as one team
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)

Mozilla Corporation

Mozilla Corporation shapes the internet for the better, backing brands like Firefox. With over 225 million users monthly, they focus on AI, social media, and security, aiming for an internet built for people, not companies.

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