Source Job

• Ensure unwavering support for the Sales Team in pre-and post-sales endeavours.
• Drive impactful security meetings with customers and delivering compelling presentations at conferences.
• Collaborate seamlessly with internal teams, you will be vital in resolving security issues arising from investigations.

ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. ServiceNow has a distributed team globally with a very collaborative and inclusive work environment.

Our future colleague is responsible for people, operations, budgets, project delivery and strategy. They will plan and supervise the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations. They will work in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and provides IT and telecommunications services with over 5300 employees.

• Collaborate with clients to gather and analyze requirements and propose tailored solutions.
• Provide guidance on ITSM and ESM best practices using the ITIL framework.
• Configure advanced technical solutions to meet specific client requirements or complex processes.

The Adaptavist Group is a global family of companies focused on teamwork, technology, and processes to help businesses improve. They specialize in enterprise software, tailored solutions, and services across various technology ecosystems like Atlassian, AWS, and Slack.

• Accountable for managing contract fulfillment with focus on time, quality and cost.
• Coordinate service delivery activities between the organizational units and supervise their work.
• Manage financial and service reporting, along with the monthly billing procedure.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and provides IT and telecommunications services with more than 5300 employees.

• Managing customer setup in our SAP systems.
• Conducting onboarding, offboarding, and change processes for customers.
• Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.

As a Senior Incident Response Developer, you will investigate complex security incidents and build scalable response processes. You'll help enhance security incident response capabilities through relationships with Engineering teams. You will be involved in shaping the Security Incident Response team and acting as Incident Commander to resolve incidents.

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.

• Lead and contribute to proactive incident preparedness projects.
• Review Crisis Management, Incident Response, Business Continuity and Disaster Recovery Plans.
• Plan and deliver TableTop Exercises (TTX) and provide recommendations on areas for improvement.

Palo Alto Networks is the cybersecurity partner of choice, protecting our digital way of life and committed to shaping the future of cybersecurity.

• Daily review of Nessus and dCERT vulnerability reports to identify newly discovered risks.
• Validate and triage vulnerabilities to determine applicability to our systems, technologies, and environments.
• Create and manage incident tickets in ServiceNow, ensuring accurate categorization, assignment, and follow-up.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. With over 5300 employees, they provide a wide portfolio of IT and telecommunications services to hundreds of large customers in Germany and other European countries.

• First point of contact for clinical staff and stakeholders.
• Triage requests and provide direct resolution for common issues.
• Log cases accurately in ServiceNow and provide user support.

Alphanumeric provides customer service support for healthcare and life sciences companies. They are hiring a remote Customer Service Agent in Poland.

• Monitor and distribute incoming tickets to ServiceDesk Agents
• Ensure customer service is timely and accurate based on KPIs and SLAs
• Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.

• Lead the development and execution of roadmap for Incident Analysis products.
• Drive end-to-end product lifecycle with a focus on data-driven insights.
• Engage with customers to deeply understand user needs.

PagerDuty, Inc. is a global leader in digital operations management with an AI-powered platform that empowers business resilience and drives operational efficiency.

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Maintain internal control and momentum on critical accounts, consistently driving next steps.
• Act as the primary point of contact for customer support case escalations.
• Analyze trends in escalations to identify systemic issues and recommend improvements.

Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.

Manage customer implementation projects, ensuring successful execution and customer satisfaction. Lead projects from requirements definition through to closure, managing deliverables and schedules. Foster collaboration and communication among internal and external stakeholders.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Manage a portfolio of 25-40 existing customers to maximize usage and grow their Annual Recurring Revenue (ARR).
• Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
• Drive technical adoption through understanding customer needs and strong product knowledge.

Binalyze is dedicated to advancing the future of cybersecurity. It fosters a supportive and collaborative team environment where growth and development are encouraged.

Lead cross-functional IT projects and programs spanning infrastructure, enterprise applications, and operations. Develop and maintain PMO-standard project documentation, including charters, project plans, RAID logs, communication plans, and post-implementation reviews. Collaborate with IT leadership to define and implement best practices in project governance, prioritization, and portfolio management.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency.

• Work closely with Sales, Customer Success, and Product teams to understand customer requirements and develop sales strategies.
• Plan and lead proof of concepts to demonstrate the effectiveness of incident.io's platform in addressing customer needs.
• Identify gaps in the current sales process to develop sales collateral, bolstering effectiveness and efficiency for the team.

Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. They are a fast-growing, highly ambitious team that cares deeply about their customers, product quality, and making it magic.

• Assess customer’s business and technical needs related to their printing environment.
• Develop Services & Solutions scope and design using portfolio components.
• Architect appropriate end-to-end solutions to meet customer requirements.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Implement the global support strategy across outsourced centers and internal teams. Manage and develop the operations team to oversee daily performance and issue resolution. Govern vendor relationships, including contract compliance, SLA monitoring, and performance reviews.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.