Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Perform specific delivery support activities for a single customer
Provide hardware and software incident support
Deliver IMACD tasks related to requests
Jobgether is a platform that helps candidates find jobs. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Serve as the technical expert in optimizing and leveraging ServiceNow best practices.
Support the engagements efforts such as specific process definition, re-engineering and gap analysis.
Lead technical aspects of project delivery and solution delivery for engagements.
ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Lead in addressing crisis situations in an operational environment.
Support communication with top management and clients regarding incident resolution.
Contribute to development of strategies to prevent incident occurrences.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and Europe, and are known for ethical practices and educational cooperation.
Lead the identification, triage, escalation, and resolution of incidents to minimize customer and business impact.
Provide timely, clear, and professional communication to internal stakeholders throughout the incident lifecycle.
Develop, maintain, and improve incident management processes, procedures, runbooks, and playbooks.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
Lead end-to-end ServiceNow implementations for enterprise customers.
Architect and configure complex solutions within the ServiceNow platform.
Conduct detailed discovery sessions with stakeholders to understand business processes.
Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, and marketing work with speed and at scale. They value diversity and don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Support product sales as a technical and domain expert of the Core Business Workflows product suite
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Core Business Workflows solutions with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Educate others about the ServiceNow platform by creating white papers.
Be the technical expert on the ServiceNow platform, advising customers on leveraging configurations vs. Customizations.
Support the engagements efforts for Field Service-specific process definition, re-engineering, improvement and gap analysis.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive innovative business solutions and digital transformation with our customers
Consult with customers and prospects to understand their business needs and pain points
Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities
ServiceNow's technology makes the world work for everyone, and their people make it possible. They are an ambitious team of change makers who have a restless curiosity and a drive for ingenuity, serving approximately 85% of the Fortune 500® with more than 7,700+ customers.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding, portal training, and general education.
Monitor performance metrics, identify trends, and provide actionable insights.
Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.
Be the technical expert in how to best support IT by configuring ITOM Service Delivery using ServiceNow best practices focused on configuration vs. customization
Support engagements for ITOM specific areas such as Discovery, CMDB, Event Management, Service Mapping, integrations, and gap analysis of current/future-state ITOM practices during workshops.
Advise customers in efforts to improve IT processes and take advantage of the ServiceNow ITOM Solution’s standard capabilities.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and are dedicated to bringing that to life for people everywhere.
Develop and support the integration of 3rd party systems with ServiceNow, like MID server and web services (REST).
Create and maintain API and data integrations between ServiceNow and other services.
ServiceNow is a global market leader that brings innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with their intelligent cloud-based platform that seamlessly connects people, systems, and processes.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Design, develop, and customize ServiceNow applications.
Automate TPSM and other enterprise processes critical to billing and financial operations.
Monitor and optimize ServiceNow platform performance.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business and employs more than 1,200 people all over the United States.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Solving Exchange backend related incidents, documenting and analyzing system outages.
Handling, resolving error events and incoming requests.
Updating knowledge database and Kanban board entries.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025, according to Randstad’s survey. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees and hundreds of large customers, corporations in Germany and other European countries.
Work within program management office to oversee multiple stakeholders and project schedule interdependencies
Effectively communicate with the geographically dispersed project team that includes subcontractors, subject matter experts, and client personnel
Work semi-autonomously with project stakeholders to resolve complex project scheduling issues
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, enhancing outcomes for the government and driving lasting value.
Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
Manage customer relationships, acting as the primary point of contact for all service-related matters.
Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. They work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.
Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision.
Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
Translate goals and desired into an architectural roadmap.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.