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Role:
- Drive root cause investigations for the high impact/high visibility escalated issues.
- Collaborate with cross functional teams to achieve the best resolution for our customers.
- Ensure the prioritization, planning, and execution of problems.
Qualifications:
- Minimum five (5) years of technical experience.
- Proficiency in problem management processes and methodologies.
- Strong analytical and problem-solving skills.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.