Act as the final escalation point for complex Cloud infrastructure issues, analyzing logs and metrics to identify root causes.
Own high-severity incidents, coordinate resolution with Engineering, DevOps, and SRE teams, and contribute to preventive actions.
Mentor L1 and L2 support engineers, create runbooks and SOPs, and collaborate with Product teams to reproduce issues.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. With 550+ professionals globally, they collaborate with partners like Intel, NVIDIA, Dell, and Equinix to support the digital ecosystem.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus builds and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, and are known for being one of the best companies to work for.
Support and improve hybrid production infrastructure for 15+ development teams handling 100+ products, 10K+ domains, and billions of hits per day.
Architect and plan improvements of a multi-datacenter development environment, advocating for migration to automated, elastic infrastructures using cloud, Kubernetes, and serverless technologies.
Aylo is a tech pioneer that offers world-class adult entertainment and games on safe, popular platforms. With an international team of dynamic innovators, the company focuses on trust-and-safety protocols and has offices in Montreal, Austin, and Nicosia.
Troubleshoot and resolve issues in customer environments based on Linux, OpenStack, Kubernetes, and networking technologies, owning escalations end-to-end.
Reproduce customer issues in labs, confirm bug reports, and collaborate with the development team to improve product stability.
Communicate with customers during incidents via email and remote sessions, guiding them through troubleshooting and resolution processes.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. With deep expertise in open source and Kubernetes, Mirantis empowers platform engineering teams across enterprises worldwide.
Develop and maintain automated provisioning pipelines for bare-metal servers across global data centers.
Perform security monitoring, repair and recover from hardware or software failures.
Act as technical lead, mentor engineers, and report directly to the CTO.
Kayzen is a mobile demand-side platform (DSP) that democratizes programmatic advertising. With 160B+ daily ad requests and 1B+ ads served per day globally, it powers top mobile marketing teams with a focus on performance, transparency, and control.
Lead the investigation and resolution of complex infrastructure, networking, and platform-related incidents.
Provide technical leadership for Kubernetes platform operations and supporting infrastructure services.
Mentor and support AI Infrastructure & Platform Operations Engineers, sharing technical knowledge through documentation and training.
Mirantis helps organizations ship code faster on public and private clouds, providing a public cloud experience on any infrastructure from the data center to the edge. The company serves many of the world's leading enterprises, including Adobe, DocuSign, Liberty Mutual, and PayPal, and is a leader in container management.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Act as a first responder for system incidents and outages, ensuring high availability and performance.
Own and evolve monitoring, alerting, and log management systems while optimizing database infrastructure.
Collaborate with engineering teams to build scalable, resilient systems and contribute to SRE tooling and automation.
Circle is building the world's leading all-in-one platform for online communities. We're a fully remote company of around 200 team members from 30+ countries, with a culture that values autonomy, async collaboration, and high expectations.
Own the technical direction of Remote's SRE/Platform domain.
Define and drive the reliability strategy across the platform.
Identify and lead AI enablement initiatives across the engineering organisation.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With our core values at heart and a future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
Act as the primary NVIDIA AI Enterprise and vector database expert for HyperPOD customer environments, owning end-to-end triage across GPU, NVAIE services, and storage.
Author and maintain support triage runbooks, diagnostics bundles, and collaborate on observability dashboards for platform health and RAG metrics.
Build hands-on labs, PoCs, and reusable technical assets to accelerate support readiness and partner success.
DataDirect Networks (DDN) is a global market leader in AI and high-performance data storage, powering many of the world's most demanding AI data centers across industries like life sciences, healthcare, financial services, and research. They are a global company with strong innovation, customer-centricity, and a team of passionate professionals committed to shaping the future of AI and data management.
Own production health, reliability, and operational support processes across critical systems and services
Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews
Design and implement AI-driven agents and workflows that automate support and operational tasks
Quanata is on a mission to help ensure a better world through context-based insurance solutions. They are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. Quanata, LLC is wholly owned and funded by State Farm.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Contribute to the development of cutting-edge platforms across various cloud providers and data centers.
Collaborate within a cross-functional team to design and implement next-generation CI/CD platforms-as-a-service for internal product solutions.
Monitor system health, capacity, and performance indicators, driving optimization and proactive improvements.
NBCUniversal is a leading media and entertainment company creating and distributing world-class content across film, television, and streaming. They own brands such as NBC, Telemundo, and Peacock, and operate film and television studios including Universal Pictures and DreamWorks Animation, employing a talented workforce.
Collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers.
This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position.
You will have support responsibilities on robust, scalable, and distributed systems that operate flawlessly 24x7x365.
Jitterbit is a leading data, application, and process workflow automation solution. They integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Improve the reliability, performance, and scalability of our production platform.
Operate reliable infrastructure, improve observability, and drive incident response.
Use data-driven reliability practices such as SLIs, SLOs, SLAs, and DORA metrics.
VRChat is a game-changing platform that provides an endless collection of social VR experiences. They empower their community to bring their imaginations to life and help shape the metaverse. Their team includes people from Netflix, Twitter, Meta, and Microsoft.
Lead performance testing and quality assurance for banking and fintech clients.
Partner with client stakeholders and internal engineering teams to define, build, test, and launch scalable server-side capabilities and digital products.
Use tools like JMeter, LoadRunner, Gatling, or k6 to execute performance tests and analyze results.
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. Our team of exceptional professionals thrives in a culture of collaboration, creativity, and continuous learning.
Support merchants during integration with Noda’s payment solutions.
Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems.
Diagnose incidents, identify root causes, and coordinate resolutions with internal teams.
Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection by transforming virtual intimacy. Their international team of 1000+ professionals and digital nomads works all over the world.
Design, build, and maintain scalable, reliable systems on GCP.
Develop automation for infrastructure provisioning using Terraform, Ansible, or Deployment Manager.
Manage incident response, conduct postmortems, and implement improvements to reduce recurrence.
SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value every individual team member and cultivate a community where people come first with Generosity, Respect, Innovation, Teamwork, and GRIT.
Lead and grow a team of backend/platform engineers building the systems that power Intercept and other critical applications.
Drive execution across planning, prioritization, and delivery with a focus on reliability and scalability.
Own the technical direction of backend services and APIs, ensuring systems are secure, performant, and maintainable.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They're building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.