Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
Investigate and resolve issues within the AWS environment including Aurora PostgreSQL , CloudWatch , and Splunk
Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
Oddball aims to revolutionize the federal sector by delivering top-tier software to enhance daily life for millions of users. The team is composed of seasoned engineering, product, and user experience experts, dedicated to crafting scalable solutions and collaborating closely with clients to tackle challenges.
Participation in the OTC operation (openstack based cloud technology).
Ticket administration in our ticketing tool (SNOW, Jira), and work on issues.
Change implementation on our platform.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was ranked as Hungary’s most attractive employer in 2025. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees.
Scale and mature Vesta’s infrastructure to support the entire mortgage market reliably, securely, and efficiently.
Build the foundational systems that power engineering velocity and platform reliability.
Focus on cloud architecture, deployment systems, observability, incident response, and internal developer tooling.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They value humility, empathy, self-awareness, and an orientation towards action and have raised $45M from top tier investors.
Implement software components according to design specifications.
Perform system integration and testing, problem troubleshooting, and resolution.
Proactively collaborate with teammates and communicate with Project Stakeholders.
Miratech helps visionaries change the world, providing global IT services and consulting by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals, with an annual growth rate exceeding 25% and a culture of Relentless Performance.
Own the L1 support queue by addressing customer technical issues.
Handle L2 bug resolution: root cause analysis, fixes, and judgment.
Shift into feature development and deeper technical work.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Play a key role in a team focused on building high-value features for a new Affiliate Marketing platform.
Support colleagues, influence best practices, and contribute to establishing the team's culture.
Write elegant code with a solid undertanding of SOLID principles, constantly refactoring to improve.
Awin is a global affiliate marketing network that connects advertisers with publishers and other partners to drive sales and revenue growth. Established in 2000, Awin boasts a dynamic, social, and inclusive culture, fostering a diverse and transparent network of affiliate partnerships.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus builds and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, and are known for being one of the best companies to work for.
Design, develop, and maintain core infrastructure supporting large-scale optimization engines and planning workflows to improve scalability and performance.
Analyze and optimize performance bottlenecks in optimization pipelines, focusing on compute, memory usage, and data flow for complex planning problems.
Contribute to evolving platform architecture, designing systems for large datasets and parallel execution while ensuring enterprise-grade reliability and maintainability.
Kinaxis is a global leader in modern supply chain orchestration, providing an AI-powered platform for end-to-end supply chain transparency and faster decision-making. The company has over 2000 employees globally, is a multi-time Top Employer award winner, and fosters a culture of innovation with a serious focus on technology, customers, and a collaborative, not-too-serious internal environment.
Drive architecture design, hands-on development, testing, deployment, documentation, and production support for ecommerce fulfillment systems.
Leverage AI toolsets to improve engineering delivery throughput, quality, and reliability.
Partner with Product and Engineering leadership to deliver scalable, user-focused features that elevate business value.
Backcountry celebrates a lifestyle as bold as the terrain they love. They are rooted in adventure, recognition, and wellbeing on and off the mountain and offer exclusive outdoor perks.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Drive architecture design, hands-on development, testing, deployment, and production support for ecommerce fulfillment systems.
Leverage AI toolsets to improve engineering delivery throughput, quality, and reliability.
Partner with Product and Engineering leadership to deliver scalable, user-focused features that elevate business value.
Backcountry is rooted in adventure, recognition, and wellbeing on and off the mountain. They spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks.
Build and implement tooling for efficient development and release.
Lead the design and development of release tooling.
Champion effective engineering and operational patterns.
Benchling is the AI platform for biotech R&D, used by scientists to design experiments, capture structured data, and run AI agents. Over 200,000 scientists trust Benchling to power their work, from academic labs to Sanofi and Moderna.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Provide technical support for hardware, software, systems access, and collaboration tools.
Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.
INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.
Lead implementation engagements end-to-end, running the implementation support program.
Architect agent workflows with customers, designing agent architectures for specific use cases.
Build alongside customers, writing and iterating on agent prompts, skills, and configurations.
Warp is building the platform for agentic development, evolving from a terminal to a full agentic development environment. With over 750k active developers, it's one of the fastest-growing startups in the AI development space, backed by venture capital firms and passionate angels.
Lead and manage Technical Implementation Leads and Software Developers.
Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, and maintainability.
Smile Digital Health helps healthcare stakeholders collect and exchange data with our FHIR-based data liberation platform. Their platform enables people and organizations to better manage healthcare data and liberate structured healthcare data. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Lead and grow a team of backend/platform engineers building the systems that power Intercept and other critical applications.
Drive execution across planning, prioritization, and delivery with a focus on reliability and scalability.
Own the technical direction of backend services and APIs, ensuring systems are secure, performant, and maintainable.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They're building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
Design, build, and operate reconciliation systems to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration.
Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient.
Improve operational efficiency by reducing deployment complexity and contributing to the Stack Config Reconciliation project.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).