Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion.
Manage multiple customer projects simultaneously; work with customers, partners, & internal solutions consultants to drive positive progress.
Proactively identify risks pertaining to time, scope, & budget and develop comprehensive mitigation strategies with clear communication plan.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Its global team of innovators is customer-obsessed and building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Manage project scope, schedule, financials, risks, dependencies, deliverables, resource planning, and overall client expectations throughout the engagement lifecycle.
Drive successful delivery of complex multi-cloud, multi-integration Salesforce initiatives involving cross-functional and distributed teams.
Serve as the primary point of contact for client stakeholders, facilitating executive-level communications, status reporting, workshops, governance meetings, and delivery reviews.
FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. They are specialists that help the middle market take full advantage of their technology investments with deep, industry-centric expertise to unify fragmented systems.
Lead complex, cross-functional programs with high business impact.
Partner with senior leaders to translate strategy into actionable programs.
Establish and monitor key performance indicators to measure program success.
CSAA Insurance Group, a AAA insurer, provides personal lines property and casualty insurance. With over 3,800 employees, they focus on innovation and human-centered solutions, fostering a collaborative culture where employees' strengths are valued and ideas drive impact.
Plan, coordinate, and execute hardware integration projects from concept through deployment.
Work closely with systems engineers, solution architects, and field teams to ensure alignment.
Act as a key liaison between technical teams and clients, managing expectations.
AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises with digital transformation. They prioritize creating a culture of belonging, where all perspectives are valued and heard.
Develop task lists or project schedules in alignment with the scope and objectives defined in the Statement of Work
Coordinate technical resources as needed to provide support or ensure delivery of a successful solution, depending on the agreement with the client
Serve as the primary point of contact for the project team for the engagement
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business, with over 1,200 employees all over the United States.
Define, monitor, and report on client satisfaction metrics and account KPIs while ensuring a positive client experience.
Manage day-to-day client relationships and act as the primary escalation point for client and project-related issues.
Proactively identify, communicate, and offer solutions to client concerns and operational challenges.
RWS enables the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. The RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.