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Key Responsibilities:

  • Oversee Avature post-implementation, including platform optimization and quarterly business reviews.
  • Facilitate cross-functional collaboration between TA, Project Madagascar, and People Product & DT teams.
  • Drive TA technology stack optimization, ensuring interoperability and leveraging ServiceNow platform.

Vendor and Operations:

  • Manage vendor relationships, including SLA accountability and contract renewals.
  • Establish and track system health, adoption, and performance KPIs to inform roadmap decisions.
  • Partner with change team for pre-go-live readiness, including training and cutover planning.

ServiceNow

ServiceNow provides an AI control tower platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture and is focused on scaling its technology and talent.

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