Similar Jobs
See allSales Engineer - BCDR
Slide
North America
BCDR
Disaster Recovery
Cloud Platforms
Network Support Analyst
Jobgether
India
Windows
Linux
VMware
NOC Infrastructure Administrator
Miratech
Global
Linux
Windows Server
Cloud Platforms
Technical Support Specialist
Lightspeed Systems
UK
Technical Support
Customer Service
Troubleshooting
System Support Analyst I (night shift Sun-Thu)
Intelerad
US
SQL Server
Technical Support
Customer Service
Position Summary:
- We are seeking a Technical Support Engineer with deep BCDR expertise to support our MSP partners.
- You will serve as a subject matter expert for Slide's BCDR products, driving technical excellence.
- This role works evening hours Hawaii time, covering overnight Eastern Time, requiring independent work.
Key Responsibilities:
- Deliver expert-level technical support for Slide's BCDR product suite.
- Perform advanced data restores, virtualization of backups, and cloud failovers.
- Mentor junior team members and lead incident response for critical cases.
Required Qualifications:
- 5+ years of experience in technical support or IT infrastructure with a focus on backup and disaster recovery.
- Deep experience with Windows Server, Linux, and virtualization technologies (KVM, VMware, Hyper-V).
- Strong knowledge of networking protocols and storage technologies, plus scripting for automation.
Slide
Slide is a modern, security-first Business Continuity Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Led by industry veterans, it delivers a high-performance platform free from legacy technical debt.