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Digital Experience Monitoring:
- Track endpoint health, device performance, and application stability using Nexthink.
- Analyze DEX scores, boot times, login duration, crashes, and Wi-Fi quality.
Proactive Incident Management & Automation:
- Detect emerging issues, perform root cause analysis, and develop corrective action plans.
- Design Nexthink workflows and self-healing fixes for VPN, crashes, disk space, patch failures, and compliance.
Employee Experience Improvement:
- Conduct sentiment analysis and gather feedback through Nexthink campaigns.
- Partner with service owners to improve productivity using analytics and operational data.
Anovia
Anovia (formerly Innovatia Technical Services) is a technology outsourcing support provider specializing in workflow, knowledge processes, and technical support for the telecommunications industry. With over 200 professionals worldwide, they serve Fortune 500 and Fortune 1000 companies with a focus on culture and employee growth.