Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.
Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
Handle live incidents end-to-end, performing root cause analysis and turning noisy reports into validated, high-signal work for Engineering.
We operate a marketplace connecting healthcare professionals with workplaces in need, enabling financial stability and essential care for millions. We're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.
Incident Response & Operations: Act as primary responder in 24x7 on-call rotation, lead Major Incident response, and drive blameless post-incident reviews.
Monitoring & Reliability: Own service health monitoring, design alerting strategies aligned with SLOs, and automate operational tasks to reduce toil.
Platform Support: Support Linux systems, cloud platforms (AWS, Azure, GCP), and Kubernetes environments while assisting with capacity planning.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NICE is recognized as an innovation powerhouse in AI, cloud and digital.
Investigate and resolve complex platform and integration issues across Nash's delivery orchestration system.
Coordinate P1 incident response, escalate to Engineering with actionable context, and monitor dashboards for emerging risks.
Document resolution patterns for novel issues to reduce future escalation volume and provide overflow support for Delivery Support.
Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Own the end-user support experience and drive shift to self-service.
Serve as senior escalation point for complex issues and eliminate root causes.
Coach front-line analysts and manage SLAs.
Life360 is a mobile app and tracking device company focused on keeping families connected and safe. It has over 500 remote-first employees and serves over 100 million monthly active users.
Support a remote, distributed team by resolving tickets and troubleshooting hardware and app issues.
Tune our AI-powered ticketing system to automate self-service and reduce ticket volume.
Partner with teams to solve root causes and manage Okta, Google Workspace, and MDM.
Hightouch is an agentic marketing platform that helps brands turn customer data into action via a composable CDP. Founded in 2019 in San Francisco, we're a fast-moving, impact-driven team that values humility and kindness.
Lead advanced product adoption and complex technical initiatives for Talkdesk's largest enterprise customers.
Build trusted relationships with senior stakeholders, own technical program delivery, and mitigate risks.
Drive value realization through data, change management, and cross-functional alignment to support renewals and growth.
Talkdesk is pioneering Customer Experience Automation (CXA), using AI to redefine how leading brands interact with customers. A global CCaaS leader, it fosters an inclusive culture and has been recognized on the Forbes Cloud 100 and Gartner Magic Quadrant.
Monitor support volumes, backlog, SLAs, and CSAT to flag spikes early.
Analyze contact drivers and measure automation, self-service, and AI resolution rates.
Deliver weekly support performance packs and partner with teams to turn insights into operational changes.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. We are a fast-growing team proud of our accomplishments, focused on scaling and evolving with the gaming community.
Own first response across support channels, triaging and resolving straightforward issues per SOPs.
Escalate complex tickets to CS, Engineering, Deployment, or Product with clear documentation.
Monitor device status, validate installs, and route source trigger events for round-the-clock coverage.
Teton builds a real-time, multimodal AI platform that creates a digital twin of the patient and care environment, automating documentation and streamlining healthcare workflows. It is a growing, hands-on team of hard-working, learning-focused people who value ownership and entrepreneurship.
Build internal tooling, automations, and workflows to identify support patterns and reduce manual effort.
Own engineering support end-to-end, triaging issues, diagnosing root causes, and shipping code fixes.
Engage directly with customers, partnering with product and engineering to make the platform easier to support.
Sphere Labs builds compliance-native infrastructure for cross-border payments, partnering with banks and regulated institutions. They are a fully remote, global team backed by major crypto investors, building at the intersection of stablecoins and institutional finance.
Drive cross-functional initiatives and coordinate with field, Enablement, and Marketing teams.
Track and report product marketing team's key metrics weekly.
Experiment with AI workflows and maintain collateral and knowledge base.
Grafana Labs is behind Grafana Cloud, a fully managed observability platform trusted by 10,000+ organizations to ensure reliability and optimize telemetry. We are a 100% remote company with members across 40+ countries, with an innovation-driven culture of transparency and autonomy.
Ensure trouble-free functioning of the SH (Software & Hardware) complex.
Activate escalation protocol to attract specialists when abnormalities occur.
Handle communication with customers regarding requests and issue reports.
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. We value care for our employees and offer flexible benefits and community activities.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Own and resolve helpdesk tickets for non-enterprise customers, focusing on account management, billing, and access.
Identify and build automations to scale support operations and reduce repetitive manual work for Team Delta.
Collaborate with Product on recurring customer questions and create documentation that enables self-serve resolution.
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code for AI-powered automation. Founded in 2019, the company has grown into a diverse remote-first team of over 260 across Europe and the US, backed by top investors and a community of 650,000+ developers.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Design and maintain a single account-level customer health score from product usage, service, and community signals.
Lead AI and automation initiatives across post-sale functions, tying results to customer retention.
Own the CX dashboard and reporting for executive leadership, turning data into actionable insights.
Instructure creates intuitive products that simplify learning and personal development. The company is a mid-to-large organization with a culture that empowers smart, creative people to build exceptional solutions.
Lead and coach a team of Migration Technical Customer Support Specialists to ensure technical go-live readiness.
Handle complex escalations across data migrations, imaging/sensor setup, and phone/DNS transitions.
Partner with Onboarding, Product, and Engineering to refine migration playbooks and drive automation.
Archy is a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software. The company has a remote-friendly culture and provides dental providers with support to focus on patient care.