Source Job

• Own escalations end to end, driving technical issues to resolution.
• Diagnose pricing and sync issues by digging into logs, SQL, and code.
• Translate complex algorithm behavior into clear explanations for hosts.

AirDNA is a technology startup providing data and business intelligence for the vacation rental industry, tracking over 10 million properties. The company has offices in Denver and Barcelona and fosters a data-driven culture with values of Happy, Hungry, and Honest.

• Monitor application health and performance for Web and Mobile using Datadog and Dynatrace.
• Manage incidents and support tickets via ServiceNow, performing root-cause analysis and troubleshooting.
• Validate canary deployments and analyze logs with Elasticsearch and Kibana to ensure production stability.

This company is a technology-driven organization focused on delivering high-quality digital products and services at scale. It fosters a collaborative, inclusive, and horizontal culture with opportunities for cross-functional growth and continuous learning.

• Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
• Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
• Collaborate with team members to improve support processes and maintain deep product knowledge.

Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.

• Investigate and resolve complex platform and integration issues across Nash's delivery orchestration system.
• Coordinate P1 incident response, escalate to Engineering with actionable context, and monitor dashboards for emerging risks.
• Document resolution patterns for novel issues to reduce future escalation volume and provide overflow support for Delivery Support.

Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.

• Provide clear, timely support via email, phone, chat, and video calls for customer issues.
• Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
• Document new issues and simplify technical jargon to help customers resolve problems independently.

RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.

• Provide white-glove technical support and executive-level communications for escalated customer accounts.
• Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
• Own end-to-end customer issue resolution and build strong relationships with technical contacts.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.

• Own complex technical inbound partner requests and perform root-cause analysis within SLA.
• Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
• Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.

AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.

• Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
• Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
• Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.

• Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
• Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
• Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.

Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.

• Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
• Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
• Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.

Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.

• Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
• Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
• Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.

Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.

• Monitor and manage incoming customer cases during the night shift, performing initial technical investigation and troubleshooting.
• Gather logs, error messages, and reproduction steps, and investigate configuration, data, API, and integration issues using internal tools.
• Escalate urgent or complex cases to senior engineers with complete technical information and contribute to the knowledge base.

Novidea is a global software company that provides an enterprise SaaS platform for the insurance industry. As a growing technology company, Novidea values innovation, collaboration, and dedicated support to customers worldwide.

• Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
• Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
• Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.

ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.

• Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
• Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
• Partner with engineering to document and reproduce bugs, and surface insights for product decisions

We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.

• Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
• Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
• Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.

GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.

• Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
• Own customer cases from initial contact through resolution, including escalations and documentation.
• Collaborate with Product and Engineering teams to improve customer experience and support workflows.

Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.

• Respond to customer requests and manage support tickets from investigation to resolution.
• Troubleshoot and reproduce issues using tools, logs, and test environments.
• Collaborate with internal teams to escalate and resolve complex issues.

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.

• Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
• Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
• Surface trends and insights from customer feedback to inform product decisions and write help center articles.

ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.

• Own and resolve helpdesk tickets for non-enterprise customers, focusing on account management, billing, and access.
• Identify and build automations to scale support operations and reduce repetitive manual work for Team Delta.
• Collaborate with Product on recurring customer questions and create documentation that enables self-serve resolution.

n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code for AI-powered automation. Founded in 2019, the company has grown into a diverse remote-first team of over 260 across Europe and the US, backed by top investors and a community of 650,000+ developers.

• Investigate customer reports on notification issues, find root causes, and escalate to engineering with clear context.
• Set up and maintain customer configuration, accounts, users, SSO, and support enterprise onboarding and integrations.
• Troubleshoot data and web app issues, automate repetitive tasks, and turn recurring problems into runbooks.

PacerPro delivers SaaS and on-premise solutions for case data workflows and legal insights. Founded in 2014, it is the standard for federal court data integration for BigLaw, with best-in-class customer success.