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Responsibilities:
- Monitor and manage incoming customer cases during the night shift.
- Perform initial technical investigation and troubleshooting.
- Gather relevant logs, error messages, screenshots, and reproduction steps.
Qualifications:
- Current student in Computer Science, Information Systems, Software Engineering, or similar field.
- Familiarity with Salesforce and strong technical aptitude.
- Basic understanding of programming, databases, and SQL.
Nice to Have:
- Previous experience in technical support, IT, QA, or NOC.
- Experience with REST APIs, Postman, or Jira.
- Familiarity with web technologies or JSON.
Novidea
Novidea is a global software company that provides an enterprise SaaS platform for the insurance industry. As a growing technology company, Novidea values innovation, collaboration, and dedicated support to customers worldwide.