Novidea

1 open remote positions

Novidea is a global software company that provides an enterprise SaaS platform for the insurance industry. As a growing technology company, Novidea values innovation, collaboration, and dedicated support to customers worldwide.

Open Positions

Technical Support Engineer – Night Shifts (Student)

  • Monitor and manage incoming customer cases during the night shift, performing initial technical investigation and troubleshooting.
  • Gather logs, error messages, and reproduction steps, and investigate configuration, data, API, and integration issues using internal tools.
  • Escalate urgent or complex cases to senior engineers with complete technical information and contribute to the knowledge base.

View details Similar jobs