Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Own end-to-end technical support for Sardine's API-driven platform, serving as the first point of contact for customers.
Troubleshoot complex issues across web technologies, APIs, and cloud infrastructure, collaborating with engineering and customers.
Advocate for customer needs and create tools, documentation, and processes to improve self-service and support.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team of self-motivated professionals who value performance over hours worked, from startups to industry leaders.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Own and resolve complex L4 support escalations within assigned product areas and perform root cause analysis.
Collaborate with Engineering and Product teams to troubleshoot, document, and improve product quality and customer experience.
Use APIs, SQL, and debugging tools to investigate issues, and provide technical training and documentation to support teams.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own technical support for developers building with AgentMail, debugging API requests, webhooks, and integrations.
Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
Notice recurring questions and surface patterns to the team to fix underlying problems.
AgentMail gives AI agents their own email inboxes to help developers build agentic applications. We're a small, focused team that values developer experience and technical excellence.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Provide advanced technical support for Android-based POS systems and hardware.
Troubleshoot software, hardware, and networking issues end to end.
Collaborate with Engineering and Product teams to resolve escalated issues.
Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. We're a fast-growing, well-funded startup with a $20M Series A, modernizing the $1.6T beverage alcohol market.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Manage support tickets for a cloud-based payments platform and resolve issues within SLAs.
Investigate incidents using GCP logging, MySQL queries, and microservices tracing.
Document findings, improve runbooks, and provide clear updates to banking clients.
The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.
Resolve complex Tier 3 escalations for RealPage products using SQL, API diagnostics, log analysis, and root cause analysis.
Take ownership of specific product areas, document defects, and administer escalation tickets in Salesforce.
Mentor junior analysts and contribute to knowledge base articles, troubleshooting guides, and internal training.
RealPage provides SaaS platforms and property management solutions for the real estate industry. The company fosters a collaborative, problem-solving culture with a focus on technical excellence, knowledge sharing, and professional development.
Own customer tickets end to end, with clear written root-cause explanations and next steps.
Run troubleshooting sessions and workshops with customer engineering teams on integration best practices.
Build scripts and tooling to make diagnosis and configuration faster and safer.
Smartling is an AI-native translation platform helping global brands go global. The company is growing rapidly, values innovation, and maintains an energetic, value-driven culture.