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Responsibilities:
- Manage Zendesk queue, prioritize tickets, and resolve or escalate within SLAs.
- Investigate incidents with GCP logs, MySQL queries, and microservices tracing.
Requirements:
- 2–4 years in application support with strong SQL and cloud-logging experience.
- Familiarity with microservices, REST APIs, and regulated banking environments.
Benefits:
- Fully remote from India with U.S.-aligned hours.
- Hands-on growth in GCP, MySQL, and payments tech with mentorship.
Jobgether
The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.