Technical Support Engineer

About this Job:

• You'll join the Engineering team delivering PacerPro's SaaS and on-premise solutions.
• As Technical Support Engineer, you're the technical bridge between customers and engineering.

What you'll do:

• Investigate customer reports, find causes, and escalate with clear context.
• Set up and maintain customer configuration, accounts, users, SSO, and integrations.
• Troubleshoot data and web app issues and automate repetitive tasks.

What we're looking for:

• Hands-on experience solving technical problems for customers.
• Strong troubleshooting skills, working knowledge of programming languages and SQL.
• Clear communication and good judgment on when to fix or escalate.

About PacerPro:

• PacerPro's mission is to make facts readily accessible in legal analysis.
• Launched in 2014, it's the standard for integrating federal court data for BigLaw.