Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Troubleshoot and resolve complex customer issues across SOVRA's contract lifecycle management applications.
Own customer cases end-to-end, tracking issues in Jira and Zendesk with clear communication.
Configure applications, import data, support upgrades, and help customers adopt the next-generation platform.
SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.
Provide technical support for Twilio's Programmable Messaging product, serving as a subject matter expert and the voice of Twilio to customers.
Troubleshoot message deliverability issues, debug customer code, and guide customers via phone, email, and chat.
Collaborate with teammates and product/engineering teams via Slack, file Jira bugs, and stay updated on industry standards.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Provide advanced technical support for Android-based POS systems and hardware.
Troubleshoot software, hardware, and networking issues end to end.
Collaborate with Engineering and Product teams to resolve escalated issues.
Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. We're a fast-growing, well-funded startup with a $20M Series A, modernizing the $1.6T beverage alcohol market.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Resolve complex Tier 3 escalations for RealPage products using SQL, API diagnostics, log analysis, and root cause analysis.
Take ownership of specific product areas, document defects, and administer escalation tickets in Salesforce.
Mentor junior analysts and contribute to knowledge base articles, troubleshooting guides, and internal training.
RealPage provides SaaS platforms and property management solutions for the real estate industry. The company fosters a collaborative, problem-solving culture with a focus on technical excellence, knowledge sharing, and professional development.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.
Manage a team of Assigned Support Engineers providing enterprise relationship-based technical support.
Lead escalations across Engineering, Product, Sales, and Customer Success to resolve issues.
Partner with account teams to bring at-risk customers back to health and improve the ASE program.
GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.