Technical Support Engineer

What You'll Do:

• Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
• Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering.
• Handle live incidents end-to-end, from detection to closure, coordinating across Support, Engineering, and Product while keeping stakeholders updated.

Who We're Looking For:

• Technically fluent with observability tools, SQL, APIs, and backend configurations, able to distinguish between UI, data, and code-level problems.
• Rigorous and evidence-based in every investigation, with clear write-ups that another engineer can pick up without rework.
• Calm under pressure, adaptable, and focused on systems thinking to prevent recurrence.

Nice to Have:

• Experience with observability and analytics tooling like Datadog, Sentry, or Snowflake.
• Background in technical support, SRE, incident response, or engineering-adjacent functions.
• Exposure to AI-assisted coding/agent tooling and large-scale Ops, Support, or CX environments.

Hiring Process:

• Application review, skills assessment via case study, and interviews with the Tech Support Team Lead and Head of Worker Experience.
• Please note: Clipboard operates 24/7; team members work 5 days within a 7-day schedule, including weekend availability.