CX Manager - HLS
Salary range
$102,500–$153,500/yrBenefits
Unlimited PTO
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Technical Leadership:
- Primary senior technical point of contact for enterprise accounts, leading onboarding and optimization.
- Drive adoption, feature use, and innovation roadmaps tied to customer goals.
Customer Success & Risk:
- Build relationships with senior stakeholders; own end-to-end technical program delivery.
- Identify risks, create mitigation plans, and support renewals and expansion.
Cross-Functional Alignment:
- Partner with Services, Product, Sales, and Support to deliver outcomes.
- Use data-backed insights to influence internal prioritization.
Talkdesk
Talkdesk is pioneering Customer Experience Automation (CXA), using AI to redefine how leading brands interact with customers. A global CCaaS leader, it fosters an inclusive culture and has been recognized on the Forbes Cloud 100 and Gartner Magic Quadrant.